Madison Dekavallas
Gilbert
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Host/Server/Food Runner
Humble Bistro/
Gilbert
02.2023 - 07.2025
- Seated guests efficiently in high-volume dining environment to enhance guest experience.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Provided excellent customer service by anticipating customer needs.
- Handled customer inquiries and provided information about menu offerings.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Monitored dining area to maintain cleanliness and a welcoming atmosphere.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Assisted in training new hosts on company policies and procedures.
- Coordinated with servers and kitchen staff to ensure smooth service operations.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Coordinated with servers on table assignments, food availability, and customer feedback to streamline service.
- Provided customers with accurate wait times and monitored waiting list.
- Stocked server areas with supplies before, during and after shifts.
- Took beverage orders and served drinks during peak meal times.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Accepted payments from guests for dine-in and take-out foods.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Built lasting relationships with customers, fostering loyalty and encouraging repeat visits.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Built positive relationships with other front-of-house and kitchen staff.
- Contributed to team efforts by accomplishing related tasks.
- Managed incoming calls during busy shifts.
- Built positive relationships with other front-of-house and kitchen staff.
Education
High School Diploma -
Perry High School
Chandler, AZ05-2025
Some College (No Degree) - Business
Arizona State University
Tempe, AZ05-2026
Skills
- Menu knowledge
- Customer service
- Multitasking Abilities
- Time management
- Team collaboration
- Conflict resolution
- Effective communication
- Problem-solving
Timeline
Host/Server/Food Runner
Humble Bistro/
02.2023 - 07.2025
High School Diploma -
Perry High School
Some College (No Degree) - Business
Arizona State University