Madison Flores
Chandler
Summary
Dynamic professional with experience at Encompass Healthcare Billing, skilled in data analysis and visualization. Proven ability to enhance customer satisfaction and billing accuracy through effective communication and meticulous attention to detail. Proficient in billing software and committed to maintaining HIPAA compliance while ensuring patient confidentiality.
Experienced with billing procedures, data entry, and customer interactions. Utilizes effective communication to ensure timely and accurate invoice processing. Track record of maintaining organized records and supporting financial operations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Billing Assistant
Neurologic LLC
05.2023 - Current
- Enhanced customer satisfaction by promptly addressing and resolving billing inquiries or disputes.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Improved billing accuracy by diligently reviewing and verifying invoice data before submission.
- Received, sorted, and distributed incoming mail.
Data Analyst
Encompass Healthcare Billing
07.2020 - 05.2023
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Improved decision-making processes with accurate data analysis and visualization techniques.
Phlebotomist
A New You Skin & Body Clinic
08.2018 - 03.2020
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
Education
Grandview
Aurora, COSkills
- Tracking spreadsheets
- Accounts receivable experience
- Payment tracking
- HIPAA compliance
- Patient confidentiality
- Data entry
- Billing software
- Customer contact
- Invoice preparation
Certification
- DPT - Donor Phlebotomy Technician
Timeline
Billing Assistant
Neurologic LLC
05.2023 - Current
Data Analyst
Encompass Healthcare Billing
07.2020 - 05.2023
Phlebotomist
A New You Skin & Body Clinic
08.2018 - 03.2020
Grandview
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