Madison Fusich
Glendale
Summary
Dynamic Front Office Associate at Scottsdale Weight Loss Center with expertise in patient education and appointment management. Recognized for enhancing patient engagement through innovative marketing campaigns. Skilled in various systems and relationship building, I thrive in fast-paced environments, delivering exceptional customer service and fostering trust with diverse clientele.
Overview
6
6
years of professional experience
Work History
Front Office Associate
scottsdale weight loss center
Scottsdale
12.2024 - Current
- Greet and check patients in and out, manage appointment scheduling, and process payments in a fast-paced medical environment.
Dispense and file medications, intake and process deliveries, and maintain front-desk inventory.
Educate patients on medically supervised nutrition programs, including product use, and food plan instructions.
• Led and executed in-office marketing campaigns, such as Patient Appreciation Week, to improve morale and engagement.
• Built strong patient relationships by fostering a welcoming, compassionate, and energetic environment.
• Worked closely with medical staff to streamline care delivery and front-office operations.
• Used tools including QuickBooks, MindBody, Emerald, Outlook, MindBody Messenger, and Microsoft Teams.
Sales Associate
Fanatics
Phoenix
10.2019 - 12.2025
- My time at Footprint Center, in the Sun's Team Shop, allowed me to experience the fast-paced working environment of professional sports events. This included concerts and live sports events, like the 2021 NBA playoffs. I was trained on the register, pressing professional jerseys, and selling high-ticket items. I also provided excellent customer service to anyone who walked in, including many high-profile individuals, and maintained a positive working relationship with coworkers and upper management. I'm very grateful for the opportunity to work in this position.
ICR8 Bootcamp Participant
Marcus Graham Project
Phoenix
02.2025 - 02.2025
- Selected to participate in an intensive, immersive marketing and media program focused on professional development, brand strategy, and creative collaboration.
- Collaborated directly with the CEO and heads of all departments at the headquarters to develop a campaign for a themed night at Phoenix Mercury WNBA games, celebrating diverse communities such as AAPI, Black History Month, Women’s Month, etc.
- Partnered with a team of peers to create inclusive, culturally impactful event concepts that promote representation, and community engagement through sports.
- Applied strategic marketing and storytelling skills to bring the campaign vision to life.
- Built strong presentation, teamwork, and leadership skills in a fast-paced, agency-style environment.
Warehouse Associate
Amazon
Mesa
10.2021 - 06.2022
- Played a role in this fast paced, physical environment to prepare orders for delivery. In this position I would load conveyor belts, transport, and stage packages to be picked up by drivers. I worked with multiple managers and supervisors. In this role I gained more pallet jack experience.
Customer Care Specialist
EcoShield Pest Control
Gilbert
07.2021 - 10.2021
- My position as a Customer Care Specialist provided the opportunity to speak with customers via phone and email from all around the country from all walks of life. I was challenged to understand individual circumstances and concerns, and provide effective resolutions to leave customers satisfied and trusting of the company. In this retention position, I served as a face forward, giving me the opportunity to represent the company, as customer's base their trust in their encounter with me.
Warehouse Associate
DICK’S Sporting Goods
Goodyear
10.2020 - 01.2021
- In this role I gained experience with equipment including pallet jacks and heavy transport machinery. This was a physical position that involved transferring, wrapping and staging packages.
Education
1 year -
Phoenix College
Phoenix, AZ03.2020
High School Diploma -
Centennial High School
Peoria, AZ05.2019
Skills
- Customer service and interpersonal relationships
- People person, conversational
- Coachable and receptive
- Ability to work under pressure
- Effective multitasker
- Patient scheduling
- Payment processing
- Inventory management
- Marketing campaigns
- Customer service
- Team collaboration
- Communication skills
- Empowerment strategies
- Data entry
- Health education
- Relationship building
- Time management
- Guest relations
- Report generation
- Problem-solving skills
- Organizational proficiency
- Cash handling
- Sales support
- Scheduling appointments
- Presentation creation
- Billing and coding
- Inventory support
- Administrative skills
- Medical terminology
- Event coordination
- Attention to detail
- Professionalism
- Multitaskingpallet jack
- Pallet jack operation
- Loading dock operations
References
References available upon request.
Timeline
ICR8 Bootcamp Participant
Marcus Graham Project
02.2025 - 02.2025
Front Office Associate
scottsdale weight loss center
12.2024 - Current
Warehouse Associate
Amazon
10.2021 - 06.2022
Customer Care Specialist
EcoShield Pest Control
07.2021 - 10.2021
Warehouse Associate
DICK’S Sporting Goods
10.2020 - 01.2021
Sales Associate
Fanatics
10.2019 - 12.2025
1 year -
Phoenix College
High School Diploma -
Centennial High School
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