MADISON HAINES
Mesa
Summary
Bringing over 10 years of diverse experience. Skilled in problem-solving and adaptability in dynamic, high-stress environments, I am eager to apply my knowledge and skills to continue to make people feel good!
Overview
7
7
years of professional experience
Work History
Rover Pet Sitter
Rover.com
Phoenix, AZ
06.2025 - Current
- Provides personalized pet care services, ensuring safety and satisfaction for clients and pets.
- Utilizes Rover's booking platform proficiently for scheduling appointments, updating availability, and communicating with clients, accommodating last-minute requests and changes to ensure consistent pet care coverage.
- Conducts thorough meet-and-greets with potential clients to establish rapport and assess compatibility between myself, client, and pet.
- Handles emergency situations calmly and efficiently to protect the welfare of pets in my care.
- Administers medications as needed, contributing to the overall health of the pets in my care.
- Offers compassionate companionship to pets experiencing separation anxiety or other behavioral issues while under my supervision.
- Enhances pet safety by staying vigilant during walks and playtime, ensuring a secure environment for all animals.
- Builds trust and strong relationships with clients through consistent communication and detailed updates on their pets wellbeing, resulting in repeat bookings and positive reviews.
Rescue and Transport Programs Specialist
Arizona Humane Society
04.2023 - 01.2026
- Promoted to manage the day-to-day operations of the Rescue and Transport Programs Department, including the Rescue Partners Program, Working Cat Program, Project Reachout Program, Community Cat Program and the daily operations of the Transport Team.
- Built and maintained strong relationships with partners, clients, and the general public, both local and nationwide.
- Maintained accurate data entry into the shelter software system and spreadsheets.
- Oversaw movement within the shelter by ensuring all animals received necessary procedures qualifying them to depart from the shelter.
- Facilitated departments pet releases and deliveries.
- Certified in TPR exams and vaccine administration.
Transport Driver
Arizona Humane Society
07.2022 - 04.2023
- Coordinated accurate transportation of animals, medication, mail and supplies throughout facility locations.
- Handled all animals in accordance with the organizations Fear Free standards.
- Observed animal health and behavior and reported any changes or concerns when necessary.
- Communicated across departments about moves being performed throughout the day.
- Followed proper safety and sanitation procedures.
Server / Certified Trainer
Postino East
10.2018 - 02.2023
- Provided exceptional customer service by anticipating guests needs and responding promptly to requests.
- Assisted with training of new staff members.
- Handled large sums of money while processing transactions and preforming financial payout for servers.
- Prioritized multiple tasks in a dynamic, fast paced environment.
- Attended company required trainings and meetings, improving skills.
Education
High School - General Education
Martin Luther King Jr. High School
06.2015
High School Diploma - General Education
Community College
California/Arizona06-2020
Skills
- Exceptional customer service
- Multitasking
- Adaptability
- Collaborative problem-solving
Timeline
Rover Pet Sitter
Rover.com
06.2025 - Current
Rescue and Transport Programs Specialist
Arizona Humane Society
04.2023 - 01.2026
Transport Driver
Arizona Humane Society
07.2022 - 04.2023
Server / Certified Trainer
Postino East
10.2018 - 02.2023
High School - General Education
Martin Luther King Jr. High School
High School Diploma - General Education
Community College