Madison lutz
Phoenix
Summary
Dynamic and dedicated professional with a strong background in customer service and food handling, honed at Yellowstone Country Club. Proven ability to enhance client satisfaction and streamline operations through effective teamwork and communication. CPR certified, with a commitment to maintaining safety protocols and a positive atmosphere in all environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Gym Assistant
Lopes Performance Center
Phoenix
11.2025 - Current
- Provided excellent customer service by promptly addressing member concerns and inquiries.
- Ensured all fitness equipment was in good working condition through regular inspections and maintenance.
- Maintained a welcoming atmosphere in the gym by fostering positive interactions among members.
- Inspected all exercise areas regularly to ensure they are safe and secure for use by patrons.
- Maintained cleanliness and order in fitness center by wiping down equipment, vacuuming carpets, and cleaning mirrors.
Grill Cook/Food Prep Cook
Yellowstone Country Club
Billings
06.2024 - 08.2025
- Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
- Maintained clean, organized grill stations for hygienic, orderly food preparation.
- Cleaned and maintained kitchen equipment regularly.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Restocked and rotated food items according to expiry dates to minimize waste.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cook/Team Leader Manager
The Local Berry
Billings
07.2023 - 08.2025
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Ensured quality control by carefully inspecting berries for ripeness and discarding spoiled ones.
- Maintained a clean and organized work environment to maximize productivity during harvest season.
- Streamlined kitchen operations with effective communication and collaboration among team members.
Gymnastics Instructor
Billings Gymnastics School
Billings
07.2022 - 04.2023
- Enhanced students' gymnastics skills by providing personalized instruction and feedback.
- Developed individualized training plans to help athletes achieve specific goals and improve overall performance.
- Increased student retention in gymnastics programs by creating engaging lesson plans and maintaining a positive learning environment.
- Promoted a safe training environment by enforcing gym rules and following proper equipment usage guidelines.
- Cultivated strong relationships with parents and guardians, fostering open communication regarding athlete progress and program updates.
Education
Bachelor of Science - Nursing
Grand Canyon University
Phoenix, AZ04-2027
High School Diploma -
Billings West High School
Billings, MTSkills
- Customer service
- Cleaning and organization
- Food handling
- Kitchen organization
- Knife skills
- Contamination prevention
- Lesson planning abilities
- Strong communication skills
- Safety protocol implementation
- Equipment management
- CPR certified
- Positive attitude
- Teamwork and collaboration
- Health and safety
- Patient assessments
- Critical decision-making skills
Certification
• Basic Life Support Certification (BLS)
• EMT Certification
• EMT Certification
Timeline
Gym Assistant
Lopes Performance Center
11.2025 - Current
Grill Cook/Food Prep Cook
Yellowstone Country Club
06.2024 - 08.2025
Cook/Team Leader Manager
The Local Berry
07.2023 - 08.2025
Gymnastics Instructor
Billings Gymnastics School
07.2022 - 04.2023
Bachelor of Science - Nursing
Grand Canyon University
High School Diploma -
Billings West High School