Madison Marsanico
San Tan Valley,AZ
Summary
Enthusiastic student eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of multi tasking and training in different skills. Motivated to learn, grow and excel in the medical field. Considered hardworking, punctual and driven. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Lead Preschool Teacher
Little Sunshine Playhouse And Preschool
02.2023 - Current
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Utilized books, songs and games to engage students.
- Addressed behavioral and learning issues with parents and daycare management.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Planned educational opportunities based on children's interests.
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Prepared pre-class materials.
- Promoted sensory development by providing access to different textures.
- Modeled positive behavior and communication skills for students.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
- Assisted and supervised 16 children through entire school day
E-Commerce Lead
Fry's Food And Drug
10.2021 - 02.2023
- Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
- Established and maintained balanced and accurate e-commerce budget to execute on initiatives with proper funding and enrich customer experience.
- Tracked consumer behavior, content management and weight of purchase to develop robust customer acquisition and retention programs.
- Helped find leading online retailers and platforms to connect with consumers.
- Corresponded with online customers to address questions or complaints about products or policies methods.
Customer Service Cashier
Fry's Food And Drug
03.2020 - 09.2021
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Counted money in drawers at beginning and end of each shift.
- Verified deactivation and removal of Electronic Article Surveillance Tags from products at point of sale.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Shift Lead
Rita's Ice
02.2018 - 02.2020
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Tracked receipts, employee hours and inventory movements.
- Responded to and resolved customer questions and concerns.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Helped store management meet standards of service and quality in daily operations.
- Completed store opening and closing procedures and balanced tills.
- Trained and mentored new employees to maximize team performance.
- Trained new employees and delegated daily tasks and responsibilities.
Sandwich Artist
SUBWAY®Restaurants
08.2017 - 02.2018
- Assisted customers in choosing menu items by providing food complementing information.
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
- Interpreted food order slips per shift to prepare food according to customer orders.
- Shared information with customers about menu items, preparation methods and ingredients.
- Trained team members to prepare sandwiches and other items according to instructions.
- Greeted guests, promoted specials and took orders.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
- Executed sandwich artistry duties with very low occurrence of errors.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Accurately operated cash register to process customer payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Education
Master of Science - Forensic Psychology
Arizona State University
Tempe, AZ07.2024
Bachelor of Science - Psychology
Arizona State University
Tempe, AZ05.2022
Associate of Arts - Psychology
Chandler Gilbert Community College
Chandler, AZ05.2021
Skills
- Team building
- Critical Thinking
- Dependable and Responsible
- Flexible and Adaptable
- Active Listening
- Attention to Detail
- Interpersonal Communication
- Time Management
- Multitasking and Prioritization
- Cleaning and Organizing
- Willingness to Learn
- Conflict Resolution
Timeline
Lead Preschool Teacher
Little Sunshine Playhouse And Preschool
02.2023 - Current
E-Commerce Lead
Fry's Food And Drug
10.2021 - 02.2023
Customer Service Cashier
Fry's Food And Drug
03.2020 - 09.2021
Shift Lead
Rita's Ice
02.2018 - 02.2020
Sandwich Artist
SUBWAY®Restaurants
08.2017 - 02.2018
Master of Science - Forensic Psychology
Arizona State University
Bachelor of Science - Psychology
Arizona State University
Associate of Arts - Psychology
Chandler Gilbert Community College
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