Madison Neustaedter
Phoenix
Overview
7
7
years of professional experience
1
1
Certification
Work History
Delivery Driver
DoorDash
12.2024 - Current
- I ensured timely delivery of food orders, maintaining high customer satisfaction.
- I navigated efficiently using GPS systems to optimize delivery routes.
- I communicated proactively with customers regarding order status and delays.
- I managed cash and electronic payments accurately during transactions.
- I collaborated with local restaurants to streamline order pick-up processes.
- I delivered packages to customer doorsteps and business offices.
Caregiver, Special Needs
Consumer Direct
01.2019 - 12.2024
- I provided personalized care and support to individuals with special needs, enhancing daily living skills.
- I helped to develop and implement individualized care plans, fostering client independence and well-being.
- I transported clients to medical appointments and therapies, ensuring timely access to necessary services.
- I monitored client progress and adjusted care strategies, improving overall outcomes
- I maintained detailed documentation of care activities, ensuring compliance with regulatory standards.
- I prepared meals and snacks and fed clients.
- I assisted clients with daily living needs to maintain self-esteem and general wellness.
- I communicated well both verbally and in writing with clients, guardians, and medical professionals.
Call Center Representative
DaBella
01.2023 - 03.2024
- I managed high-volume inbound and outbound calls to ensure customer satisfaction and issue resolution.
- I trained and mentored new team members on company procedures and best practices.
- I developed strategies to enhance call handling efficiency, reducing average call times.
- I collaborated with cross-functional teams to address customer concerns and improve service delivery.
- I handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- I enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Assistant Manager
Treasure Valley Escape Rooms
02.2021 - 08.2023
- I supervised daily operations, ensuring seamless guest experiences and adherence to safety protocols.
- I trained and mentored team members on effective customer service techniques and escape room operations.
- I developed and implemented procedures to enhance operational efficiency and improve guest satisfaction rates.
- I coordinated scheduling for staff, optimizing resource allocation during peak business hours.
- I analyzed customer feedback to identify trends, driving improvements in room design and gameplay experience.
- I managed inventory levels, ensuring timely replenishment of supplies for smooth operational flow.
- I collaborated with management on marketing initiatives to increase attendance and enhance brand visibility in the community.
- I supervised day-to-day operations to meet performance, quality and service expectations.
- I maintained a clean, safe, and organized store environment to enhance the customer experience.
- I developed strong working relationships with staff, fostering a positive work environment.
- I oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Veterinary Technician
Treasure Valley Veterinary Hospital
06.2022 - 01.2023
- I administered vaccinations and medications as per veterinary protocols to ensure optimal animal health.
- I assisted in surgical procedures, providing support to veterinarians and ensuring patient safety.
- I performed diagnostic tests, including blood work and imaging, to facilitate accurate diagnoses.
- I educated pet owners on proper care, nutrition, and preventative health measures for their animals.
- I assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- I restrained animals to protect veterinarians from potential harm.
- I conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- I monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- I prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- I educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- I provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
Veterinary Assistant
West Vet
01.2022 - 06.2022
- I assisted veterinarians with patient examinations and procedures, ensuring comfort and safety of animals.
- I maintained accurate medical records and documentation for all patient interactions and treatments.
- I prepared surgical instruments and equipment, adhering to strict sterilization protocols.
- I educated pet owners on post-operative care and preventive health measures for their animals.
- I monitored animal behavior and vital signs to identify potential health issues promptly.
- I trained new staff on clinic protocols and best practices for animal care assistance.
- I positioned animals for diagnostic imaging such as x-rays and scans.
- I assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- I cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- I enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
Education
Pre Veterinary
University of Idaho
Moscow, Idaho, ID12-2021
Associate of Science - Pre Veterinary
Boise State University
Boise, ID05-2021
Skills
- Animal Care, Veterinary Experience, Equine experience, Animal Handling
- Customer service
- Assistant Manager Experience
- Sales
- Caregiving
- Teaching
- Leadership
- Positive attitude
- American Sign Language
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Time management
- Dependable and reliable
- Problem-solving
- Safe driving
- Time management skills
Certification
- Veterinary Assistant
- First Aid Certification
- Drivers License
- Real Estate License
- CPR Certification
Timeline
Delivery Driver
DoorDash
12.2024 - Current
Call Center Representative
DaBella
01.2023 - 03.2024
Veterinary Technician
Treasure Valley Veterinary Hospital
06.2022 - 01.2023
Veterinary Assistant
West Vet
01.2022 - 06.2022
Assistant Manager
Treasure Valley Escape Rooms
02.2021 - 08.2023
Caregiver, Special Needs
Consumer Direct
01.2019 - 12.2024
Pre Veterinary
University of Idaho
Associate of Science - Pre Veterinary
Boise State University