Madison O
Scottsdale
Summary
Dedicated host with expertise in customer service and team collaboration. Proven ability to manage reservations efficiently, ensuring a welcoming atmosphere and enhancing guest satisfaction.
Detail-oriented professional with a strong background in managing guest flow and reservations. Recognized for adaptability and effective time management, contributing to seamless dining experiences and high customer satisfaction in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Host
Francine
Scottsdale, AZ
10.2025 - 05.2026
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation systems and coordinated guest flow efficiently.
- Assisted servers by communicating special requests and dietary restrictions.
- Maintained cleanliness and organization of dining area throughout shifts.
- Handled customer inquiries, resolving issues promptly to enhance satisfaction.
- Collaborated with kitchen staff to ensure timely meal delivery for guests.
- Monitored dining room activity, adjusting seating arrangements as necessary.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Worked with front-of-house staff to move tables and adjust seating to accommodate groups with special requests.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Answered phone calls to take orders, give information and document reservations.
- Backed up servers by checking on tables and retrieving items for guests.
- Seated patrons based on guest preferences and seating availability.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Took initial drink orders and relayed information to wait or bar staff.
Head Hostess
Fogo De Chão
Scottsdale, AZ
09.2024 - 02.2025
- Greeted and seated guests efficiently to enhance dining experience.
- Managed reservation system to optimize table turnover and guest flow.
- Collaborated with kitchen and service staff to ensure seamless operations.
- Trained new host staff in customer service standards and operational procedures.
- Assisted in coordinating special events, ensuring all guest needs were met.
- Maintained cleanliness and presentation of front-of-house environment for optimal first impressions.
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
BBA - Marketing
Maricopa Community Colleges, Scottsdale Community College
Scottsdale, AZ05.2028
High School Diploma -
Desert Mountain High School
Scottsdale, Az05.2025
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Adaptable to change
- Detail-oriented
- POS software
- Telephone reception
- Reservations
- Table assignment coordination
- Seating arrangements
- Reservation management
- Foreign language skills
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Host
Francine
10.2025 - 05.2026
Head Hostess
Fogo De Chão
09.2024 - 02.2025
BBA - Marketing
Maricopa Community Colleges, Scottsdale Community College
High School Diploma -
Desert Mountain High School