Summary
Overview
Work History
Education
Skills
Timeline
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Madison Radford

Tempe

Summary

Property and hospitality management professional with extensive experience in operations and team leadership. Demonstrated success in managing large teams, overseeing capital projects, and developing financial strategies with executive stakeholders. Skilled in enhancing resident satisfaction and optimizing property performance across diverse environments. Committed to fostering positive workplace culture and delivering measurable results.

Overview

8
8
years of professional experience

Work History

Property Manager

Mark-Taylor Residential
Chandler
01.2024 - Current
  • Oversaw all on-site operations for multifamily residential property, leading leasing, maintenance, and administrative teams.
  • Managed hiring, training, and performance development of on-site personnel.
  • Led capital improvement projects, managing vendor selection, execution, and budget oversight.
  • Served as primary liaison between ownership, corporate leadership, and third-party vendors.
  • Conducted financial analysis, forecasting, and reporting for high-level stakeholders.
  • Drove resident satisfaction, occupancy rates, and NOI through strategic decision-making.
  • Ensured compliance with company policies, local regulations, and safety standards.

Assistant Property Manager

Mark-Taylor Residential
Chandler
01.2020 - 01.2024
  • Managed daily operations of high-volume apartment communities to enhance efficiency.
  • Prepared and reviewed financial reports supporting budgeting and forecasting efforts.
  • Resolved resident complaints, ensuring timely communication and satisfaction.
  • Conducted property tours for prospective tenants, facilitating leasing processes.
  • Supported lease renewals, rent collections, and move-in/move-out procedures.
  • Collaborated with maintenance teams and vendors to maintain high property standards.
  • Contributed to occupancy growth through effective resident service strategies.

Human Resources Coordinator

Royal Palms Resort and Spa
Scottsdale
12.2019 - 12.2020
  • Created solutions for colleagues with personal and professional difficulties
  • Managed benefits, payroll, and on-boarding for over 200+ colleagues
  • Executed monthly colleague recognition programs

Assistant Director of Restaurants

Royal Palms Resort and Spa
Scottsdale
10.2018 - 12.2019
  • Oversaw operations of all hotel outlets, including Mix Up Bar, T.Cook’s, Cabana, and In Room Dining.
  • Developed training program for new colleagues to enhance staff performance.
  • Managed payroll and scheduling to ensure optimal workforce efficiency.
  • Increased revenues and guest satisfaction while maintaining high employee engagement levels.

Assistant Food and Beverage Manager

Grand Hyatt San Diego
San Diego
07.2017 - 10.2018
  • Oversaw multiple dining outlets, including Brew 30 and Top of Hyatt, ensuring exceptional guest satisfaction.
  • Implemented strategies that enhanced productivity and streamlined operations across all venues.
  • Completed seven-month rotational training in hotel departments, emphasizing leadership and operational excellence.
  • Assisted in launching Brew 30, providing comprehensive training to staff for optimal service delivery.

Education

B.S. - Hotel Restaurant Management

Northern Arizona University
Flagstaff, AZ
05.2017

Skills

  • Budget forecasting
  • Vendor management
  • Financial analysis
  • Conflict resolution
  • Attention to detail

Timeline

Property Manager

Mark-Taylor Residential
01.2024 - Current

Assistant Property Manager

Mark-Taylor Residential
01.2020 - 01.2024

Human Resources Coordinator

Royal Palms Resort and Spa
12.2019 - 12.2020

Assistant Director of Restaurants

Royal Palms Resort and Spa
10.2018 - 12.2019

Assistant Food and Beverage Manager

Grand Hyatt San Diego
07.2017 - 10.2018

B.S. - Hotel Restaurant Management

Northern Arizona University

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Madison Radford