Madison Ramsey
Tempe
Summary
Proven leader and dedicated team player with a track record of delivering exceptional customer service at The Cheesecake Factory. Skilled in multitasking and problem-solving, ensuring seamless operations and customer satisfaction. Excelled in training staff and resolving conflicts, demonstrating a strong work ethic and attention to detail.
Overview
7
7
years of professional experience
Work History
Server
Brunch Snob
06.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
The Cheesecake Factory
01.2020 - 06.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Cultivated warm relationships with regular customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Shift Supervisor
Chop5
08.2017 - 10.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Ensured smooth operations during peak hours by effectively managing resources and staff.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
Education
Bachelor of Arts - Communications
Arizona State University
Tempe, AZ05-2023
Skills
- Outstanding customer service
- Great attention to detail
- Dependable
- Problem-solving
- Strong work ethic
- Reliable and punctual
Timeline
Server
Brunch Snob
06.2024 - Current
Server
The Cheesecake Factory
01.2020 - 06.2024
Shift Supervisor
Chop5
08.2017 - 10.2019
Bachelor of Arts - Communications
Arizona State University
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