Madison Spybrook
San Tan Valley
Summary
Versatile educator with a focus on differentiated instruction and cross-cultural communication. Known for fostering engaging learning environments and utilizing innovative teaching methodologies to enhance student and guest comprehension and retention.
Overview
25
25
years of professional experience
Work History
Reservation Agent
Alaska Airlines
2014.06 - 2024.09
- Educated guests regarding benefits of mileage plan travel, credit card members and partner airlines
- Explained all aspects of airline travel including problem solving for flight irregularities
- Processed bookings, changes, rebookings, refunds
- Helped guests with all technical questions including navigating the website
- Additionally assisted guests with Customer Service questions and compensation.
- Worked with airport staff to resolve any guest issues while at the airport
Substitute Teacher, K-12
Chandler Unified School District
2012.11 - 2014.06
- Adapted lesson plans to accommodate diverse learning styles and classroom environments.
- Managed classroom behavior effectively, fostering a positive learning atmosphere.
- Collaborated with teachers to align instructional goals and enhance educational outcomes.
- Delivered engaging lessons in various subjects across K-12 grade levels.
Substitute Teacher, K-12
Paradise Valley Unified School District
2009.09 - 2014.06
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
- Implemented classroom management techniques to maintain positive learning environment.
Professional Tutor
Self Employed Services
2008.06 - 2009.09
- Developed customized lesson plans tailored to individual learning needs and goals.
- Utilized various educational tools, resources, and technologies to enhance student engagement.
- Assessed student progress through regular evaluations and feedback, adjusting strategies as necessary.
- Implemented innovative teaching methodologies that improved comprehension and retention of subject material.
- Facilitated one-on-one tutoring sessions, fostering an encouraging and supportive learning environment.
Technical Support Assistant
Epic Premier Insurance Solutions, Inc
2002.06 - 2004.08
- Provided technical support for insurance software, resolving user issues efficiently.
- Collaborated with IT team to troubleshoot and optimize system performance.
- Trained clients on software functionalities, improving team productivity.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Provided remote assistance using screen-sharing tools, facilitating faster resolutions without requiring onsite visits.
- Improved customer satisfaction by efficiently resolving technical issues and providing clear explanations.
- Navigated multiple systems simultaneously during customer interactions, ensuring accurate information was provided at all times.
Special Education Teacher
Loma Linda Elementary School
1999.09 - 2000.10
- Developed individualized education plans for diverse learners to enhance academic success.
- Led activities that developed students' physical, emotional, and social growth.
- Utilized adaptive technologies and resources to facilitate learning for students with disabilities.
- Implemented behavior management strategies to foster positive classroom environments and student engagement.
- Promoted a positive learning environment through the use of differentiated instruction and individualized support for diverse learners.
- Evaluated student progress regularly using various assessment methods, ensuring accurate measurement of skill development and areas requiring additional support.
- Taught students across multiple classifications and degrees of special needs.
- Delivered effective and differentiated classroom instruction to range of neurodiverse students.
Education
Bachelor of Arts - English
Arizona State University
Tempe, AZQualifi Level 5 Diploma in Teaching English - Teaching English As A Foreign Language
The Tefl Academy
Online Based In Dublin With Offices In New York2026-01
Skills
- Differentiated instruction for mixed-level and special education learners in virtual learning environments
- Clear, concise communication using simplified language, modeling, and visual supports
- Strong cross-cultural communication skills developed through teaching and global customer service experience
- High level of patience, empathy, and professionalism in one-on-one and small-group online settings
- Ability to build rapport and maintain learner engagement through screen-based instruction
- Strong time management, documentation, and organizational skills for remote teaching platforms
Timeline
Reservation Agent
Alaska Airlines
2014.06 - 2024.09
Substitute Teacher, K-12
Chandler Unified School District
2012.11 - 2014.06
Substitute Teacher, K-12
Paradise Valley Unified School District
2009.09 - 2014.06
Professional Tutor
Self Employed Services
2008.06 - 2009.09
Technical Support Assistant
Epic Premier Insurance Solutions, Inc
2002.06 - 2004.08
Special Education Teacher
Loma Linda Elementary School
1999.09 - 2000.10
Bachelor of Arts - English
Arizona State University
Qualifi Level 5 Diploma in Teaching English - Teaching English As A Foreign Language
The Tefl Academy