Madison Vallejo
San Tan Valley,AZ
Summary
Caring and compassionate PCA experienced in implementing specialized programs for individuals with developmental, emotional, or intellectual disabilities, and those seeking treatment for SUD. Strong background in psychiatric care. Excels in recordkeeping, time management and patient observation. Comfortable in handling stressful situations and performing under pressure. Passionate about providing high-quality service to clients with special needs.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Behavior Technician - Detox
Virtue Recovery Center
06.2025 - Current
- Organized recreational activities to assist in patient recovery.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Assisted in development of therapeutic activities for patients.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Maintained patient records, documenting changes in patient condition.
- Assessed patient progress and reported changes to supervising physician.
- Collaborated closely with mental health professionals with treatment plan implementation.
Office Administrator / Receptionist
Buena Vista Recovery
03.2025 - Current
- Office Administrator; responsible for providing guidance and direction for all individuals entering the facility while assisting in the safe, efficient delivery of services to Buena Vista Recovery’s clientele.
- Answer incoming calls, chats, and emails, and monitor office staff’s communication needs.
- Screen and direct communications to appropriate resources.
- Greet and direct staff, clients, and visitors to the right places, ensuring proper credentialing for visitors.
- Organize and file requested documents while maintaining HIPAA patient data security.
- Coordinate office supply replacements and additions.
- Create new employee badges for HR on orientation days.
- Send important communications to staff via Microsoft Teams and Outlook.
- Update Microsoft Yammer as requested by Business Development.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
Clinical Assistant
Avery’s House
02.2023 - 02.2025
- Provided direct care and support to children and teens with behavioral health disorders, ensuring their safety and well-being.
- Assisted in crisis intervention situations by employing de-escalation techniques and following established protocols
- Monitored and documented client behaviors, progress, and responses to interventions on a regular basis
- Collaborated with interdisciplinary teams to develop comprehensive treatment goals for clients based on assessments and observations
- Administered medications as prescribed by healthcare professionals, adhering to proper dosage guidelines and documentation procedures
- Facilitated group therapy sessions focused on developing coping skills, social interaction, anger management, or substance abuse recovery
- Supported clients in daily living activities such as personal hygiene routines, meal planning/preparation, medication reminders, etc
- Maintained a safe environment by conducting room checks for contraband items or potential hazards regularly
- Educated clients about mental health conditions/disorders and provided resources for self-help strategies or community support services
- Served as a role model for appropriate behaviors through consistent adherence to ethical standards and professional boundaries
- Utilized effective communication and active listening skills when interacting with physicians, nursing staff, and patients.
- Coordinated with appropriate administrative staff to address clinical, operational, and financial questions.
- Assisted patients with basic care needs.
Behavioral Health Technician
Oasis Behavioral Health Hospital
02.2021 - 08.2023
- Conducting safety checks and ensuring that supervision is conducted at 15-minute intervals, as noted in special precautions, or in accordance with individualized supervision guidelines as needed.
- Document timely, accurate and appropriate clinical information in patient's medical record, including EMR records.
- Interact routinely with patients, observe behaviors and communicate significant observations to nursing staff.
- Oversee or assist patients with activities of daily living, including toileting, bathing, dressing, grooming, oral hygiene, meals, snacks, hydration and changing bed linens.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Obtained patient's vital signs, height and weight as assigned and document in patient record.
- Facilitated patient educational-rehabilitative groups which cover a variety of topics including social skills, coping skills, anger management and independent living skills.
- Engage patients in activities and interactions designed to encourage achievement of treatment goals.
Lead Behavioral Health Technician
Unhooked Recovery
08.2019 - 02.2021
- Charting patient observations in a digital record, following prescribed procedures and standards.
- Conduct hourly accountability/security walks.
- Followed Urinalysis procedures and prepared/conducted patient UAs as appropriate.
- Assist with intakes and discharges.
- Assists patients with activities of daily living; attends to patient behavioral problems and aids in crisis intervention, as needed.
- Transport patients to and from appointments, clinics, laboratories, and/or treatments, as and when appropriate.
- Collaborated with client's support system and other allied specialists to implement positive interventions.
- Developed individualized treatment plans for patients in collaboration with mental health professionals.
- Monitor activities and groups to process notes in the Electronic Health Records (EHR).
- Learn and maintain proficiency in basic EHR entries to include documentation of group classes and other miscellaneous case management entries both billable and non-billable.
Residential Support Specialist
Evolution Way
12.2017 - 08.2019
- Facilitated self-administer method for medications, hourly rounds, light household duties such as making beds for departed or incoming clients, house laundry, ensuring participation in evening review groups, client intakes, and providing transport to and from the clinic.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Participated in clinical oversight training bi-weekly and captured client engagements in electronic medical records.
- De-escalated clients using active listening and used motivational interviewing to help clients stay on track towards treatment goals.
- Assisted residents with basic activities of daily living.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Charted on each patient daily.
Education
Associate of Applied Science - Radiography
Central Arizona College
Coolidge, AZ05-2028
Certified Nursing Assistant - Nursing
Central Arizona College
Coolidge, AZ05.2026
Diploma -
Chino Valley High School
Chino Valley, AZ05.2015
Skills
- Motivational Interviewing
- Behavior treatment plans
- Crisis Intervention
- Intervention management
- Teamwork and collaboration
- Flexibility and adaptability
- Analytical and critical thinking
- Healthcare procedures
- Confidentiality and HIPAA compliance
- Heartsaver BLS CPR AED
- CPI certified
- Level 1 Fingerprint Clearance
- ASAM CONTINUUM Certified
Certification
- CPI March 2022 to March 2023
- First Aid Certification
- CPR Certification
Timeline
Behavior Technician - Detox
Virtue Recovery Center
06.2025 - Current
Office Administrator / Receptionist
Buena Vista Recovery
03.2025 - Current
Clinical Assistant
Avery’s House
02.2023 - 02.2025
Behavioral Health Technician
Oasis Behavioral Health Hospital
02.2021 - 08.2023
Lead Behavioral Health Technician
Unhooked Recovery
08.2019 - 02.2021
Residential Support Specialist
Evolution Way
12.2017 - 08.2019
Certified Nursing Assistant - Nursing
Central Arizona College
Associate of Applied Science - Radiography
Central Arizona College
Diploma -
Chino Valley High School