Madison Marie Moore
Gilbert
Summary
Motivated Barista Shift Supervisor at Wicked AZ Coffee, with a proven track record in enhancing customer satisfaction and promoting seasonal sales. Skilled in food safety and adept at problem-solving, I thrive in high-pressure environments while fostering team collaboration and maintaining impeccable organization. Passionate about delivering exceptional service, building customer connections, and creating memorable experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Barista Shift Supervisor
Wicked AZ Coffee
Flagstaff
04.2024 - Current
- Managed inventory levels and placed orders for coffee and supplies as needed.
- Ensured cleanliness and organization of the coffee shop environment consistently.
- Supervised daily operations and maintained efficient workflow during busy shifts.
- Resolved customer complaints promptly, ensuring a positive experience for patrons.
- Developed weekly schedules to optimize staff coverage during peak hours.
- Monitored equipment functionality and coordinated maintenance when necessary.
- Promoted seasonal menu items to enhance customer engagement and sales opportunities.
- Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Closed store by counting money at end of shift, restocking shelves and cleaning work areas.
- Promoted positive team morale by encouraging collaboration among staff members.
- Supported store manager with recruiting, interviewing and hiring baristas.
- Ensured compliance with health department regulations related to food handling practices.
Barista
The Pour Station
Show Low
05.2022 - 09.2025
- Maintained cleanliness of workstations and equipment throughout shifts.
- Assisted customers with menu selections and product recommendations.
- Operated cash register and processed customer transactions efficiently.
- Monitored inventory levels and restocked supplies as needed.
- Trained new baristas on beverage preparation techniques and customer service standards.
- Implemented best practices for maintaining food safety and hygiene standards.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
Kennel Technician
Kingsmark Kennels
Doney Park
09.2022 - 04.2024
- Maintained cleanliness of kennel facilities through regular cleaning and sanitation tasks.
- Engaged with clients, providing updates on their pets' wellbeing and activities.
- Collaborated with team members to ensure a safe and nurturing environment for dogs and cats.
- Provided daily care and monitoring of animals, including feeding, watering, cleaning cages and administering medications.
- Monitored animals for signs of illness or distress and reported to supervisor immediately.
- Inspected kennels regularly for any possible health hazards or maintenance concerns.
- Responded to emergency situations in a timely manner while following safety protocols.
- Performed minor grooming services, such as bathing, brushing fur coats, and trimming nails.
- Followed consistent safety procedures, maintained visible animal identification and checked tags to minimize care errors.
Cashier/Stocker
Kim's Hallmark
Pinetop-Lakeside
07.2019 - 05.2022
- Processed customer transactions using point-of-sale system efficiently.
- Assisted customers in selecting greeting cards and gifts for special occasions.
- Maintained a clean and organized checkout area to enhance customer experience.
- Performed other duties as assigned by management.
- Managed inventory by restocking shelves with seasonal merchandise regularly.
- Provided friendly service, addressing customer inquiries and resolving concerns promptly.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
High School Diploma -
Show Low High School
Show Low, AZ05-2021
Some College (No Degree) - Criminal Justice
Northern Arizona University
Flagstaff, AZSome College (No Degree) - CNA-Navit Program
Northern Pioneer College
Show Low, AZSkills
- Food safety
- Sales promotion
- Time management
- Excellent hospitality and customer service
- Adaptive and flexible
- Time management
- Organizational skills
- Problem solving
- Ability to stay calm in high-pressure situations
- Punctual
- Ability to learn and adapt to new things quickly
- CNA clinical experience
- Positive attitude
- Verbal and written communication
Certification
- Food Handler card issued April 7, 2024
Timeline
Barista Shift Supervisor
Wicked AZ Coffee
04.2024 - Current
Kennel Technician
Kingsmark Kennels
09.2022 - 04.2024
Barista
The Pour Station
05.2022 - 09.2025
Cashier/Stocker
Kim's Hallmark
07.2019 - 05.2022
High School Diploma -
Show Low High School
Some College (No Degree) - Criminal Justice
Northern Arizona University
Some College (No Degree) - CNA-Navit Program
Northern Pioneer College
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