MAFRUZA TAHIR-ZADA
Baku
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Moreover, I have a keen interest in economics and finance, as evidenced by my engagement with an article pertaining to economic principles. I amresolutely committed to advancing my proficiency within this domain.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Intern
Antimonopoly and consumer market control state service
Baku
06.2024 - Current
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained positive working relationship with fellow staff and management.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Volunteer
THE STATE SERVICE FOR REAL ESTATE ISSUES
Baku
11.2022 - 11.2022
- Provided guidance and support to fellow volunteers during their shifts.
- Provided assistance to citizens with inquiries regarding government services and programs.
- Verified accuracy of information provided by citizens when filing forms or applications.
Volunteer
GOVERNMENT HOUSE
Baku
07.2022 - 08.2022
- Compiled reports on citizen feedback for management review.
- Responded to emails, phone calls, and in-person inquiries from citizens in a timely manner.
- Provided training sessions on the use of available resources for accessing government services.
Volunteer
MINISTRY OF ECONOMY OF THE REPUBLIC OF AZERBAIJAN
Baku
05.2022 - 07.2022
- Collaborated with other departments to ensure that all customer needs were met.
- Researched and identified solutions for service-related issues.
- Created detailed records of customer interactions, complaints, and resolutions.
Education
Bachelor - State and municipal administration, Public Administration
Academy of Public Administration
06-2024
Skills
- Communication skills
- Quick learning ability
- Creative thinking and
- Precision
- Serious, responsible and
- Businesslike
- Quality Control
- Creative and Resourceful
- Microsoft Applications
- Verbal and Written communication
Languages
Azerbaijani
First Language
English
Advanced (C1)
C1
Russian
Upper Intermediate (B2)
B2
Certification
- IELTS 7
- SABAH.lab- ''Introduction to entrepreneurship''
Timeline
Intern
Antimonopoly and consumer market control state service
06.2024 - Current
Volunteer
THE STATE SERVICE FOR REAL ESTATE ISSUES
11.2022 - 11.2022
Volunteer
GOVERNMENT HOUSE
07.2022 - 08.2022
Volunteer
MINISTRY OF ECONOMY OF THE REPUBLIC OF AZERBAIJAN
05.2022 - 07.2022
Bachelor - State and municipal administration, Public Administration
Academy of Public Administration
- IELTS 7
- SABAH.lab- ''Introduction to entrepreneurship''
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