Magaly Ramirez
Phoenix
Summary
Dedicated bilingual account resolution specialist skilled at working in fast-paced environments while providing customer satisfaction. Seeking opportunities to showcase and enhance abilities.
Overview
6
6
years of professional experience
Work History
Account resolution specialist
Servbank
08.2024 - 02.2026
- Reducing delinquency rates by creating effective repayment strategies
- Recognized by management for exceeding daily and monthly benchmarks in call quality, compliance, and recovery amounts
- Resolved disputes and escalated cases efficiently
- Protected sensitive customer information following privacy standards
- Managed various tasks promptly while providing timely updates to customers
- Conducted regular follow-ups with customers to ensure satisfaction and compliance.
- Performed skip tracing activities to locate delinquent homeowners
Team Member
Target
10.2021 - 06.2024
- Assisted customers with purchases, returns, and inquiries
- Handled complaints and resolved issues in a professional manner
- Ensured a positive experience for customers with related service skills
- Unpacked and sorted clothes in a timely manner
- Stocked, organized, and rotated merchandise
- Maintained visually appealing displays to drive sales
- Promoted sales, deals, and loyalty programs
- Coordinated with coworkers and management to meet store goals
- Supported different departments to meet store goals
Team Member
Thred Up
08.2020 - 09.2021
- Observed clothing ensuring standard quality is met
- Inserted sizing and clothing detail data in a timely manner
- Supported shipping returns operations to meet order deadlines
- Maintained accurate inventory records using warehouse management systems
- Cross-trained across multiple roles to support operational flexibility
- Assisted with training and providing feedback to new hires
Education
High School Diploma - CTE Program (Finance)
Skills
- Customer service and support
- Customer follow-up
- Problem Solving/Decision-Making
- Data Entry and Record Keeping
- Skip Tracing
- Basic Knowledge of MS Office Programs
- Attention to Detail
- Detail Oriented
- Adaptability in Fast-Paced Environments
Languages
- Fluent in Spanish
- Fluent in English
Timeline
Account resolution specialist
Servbank
08.2024 - 02.2026
Team Member
Target
10.2021 - 06.2024
Team Member
Thred Up
08.2020 - 09.2021