Magdalena Vandermeulen

Patient Registration Supervisor

Northern Cochise Community Hospital Inc.

Willcox

04.2003 - 12.2021

Supervised patient registration processes to ensure accurate information collection.
Managed daily operations of the patient registration team and workflows.
Trained new staff on hospital policies and registration procedures.
Coordinated with medical staff to streamline patient intake processes.
Assisted patients with inquiries regarding registration and insurance details.
Maintained confidentiality of patient information in compliance with regulations.
Reviewed and updated registration forms for clarity and efficiency.
Oversaw daily operations of the Patient Registration department, ensuring efficient patient registration and scheduling processes.
Coached and mentored staff on customer service techniques, problem resolution skills, and data entry accuracy.
Collaborated with other departments such as Admitting, Billing, Clinical Services, Information Technology. to ensure seamless communication between teams.
Trained new hires on hospital systems, including HMS, as well as established policies and procedures related to patient registration activities.
Provided oversight for all aspects of patient registration including verification and collection of demographic information, insurance details and copays.
Resolved escalated issues involving patients or families who were dissatisfied with their experiences during the registration process.
Evaluated staff workloads on a regular basis in order to ensure appropriate distribution of work duties among personnel according to experience level.
Maintained knowledge of current healthcare regulations governing patient privacy rights as well as associated billing requirements.
Responded promptly to inquiries from patients or families regarding appointment status or any other issues that may arise during their visit.
Conducted regular performance reviews with direct reports to provide feedback regarding job performance and areas for improvement.
Developed policies and procedures for patient registration and scheduling staff to ensure compliance with organizational standards.
Verified insurance and collected critical data elements to properly identify and bill patients.
Registered patients using proper data entry procedures and fully compliant ICD-10 and CPT codes.
Interpreted physician orders to coordinate appropriate tests and verify compliance with admission criteria.
Delegated work to staff, setting priorities and goals.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Coordinated with other supervisors, combining group efforts to achieve goals.
Guided employees in handling difficult or complex problems.
Trained employees on best practices and protocols while managing teams to maintain optimal productivity.