Summary
Overview
Work History
Education
Skills
Timeline
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Maggie Ramsey

Glendale,AZ

Summary

Energetic and adaptable professional with strong leadership and organizational skills. Understands business operations and financial management, with expertise in strategic planning and team coordination. Committed to driving growth and efficiency while fostering positive workplace culture.

Overview

2
2
years of professional experience

Work History

General Manager

Cobblestone Auto Spa
05.2025 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.

Manager in Training

Cobblestone Auto Spa
06.2024 - 05.2025
  • Enhanced supervisory and leadership abilities by working closely with supervisor.
  • Enhanced team performance by implementing effective training strategies and management techniques.
  • Gained knowledge of company policies, protocols and processes.
  • Handled day-to-day customer or client questions via telephone or email.
  • Used company reports to analyze sales, gross profit and inventory activities.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Defined clear targets and objectives and communicated to other team members.

Assistant Manager

Cobblestone Auto Spa
10.2024 - 11.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.

Supervisor

Cleaner Quicker Car Wash
09.2023 - 06.2024
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
  • Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.

Education

Nursing

Excel Center
Phoenix, AZ

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Effective leader
  • Training and coaching
  • Team leadership
  • Staff management
  • Customer relations
  • Training and development
  • Relationship building
  • Inventory control
  • Employee scheduling
  • Verbal and written communication
  • Staff development
  • Administrative skills
  • Motivation
  • Client relations
  • Labor cost controls
  • Customer retention
  • Deadline oriented
  • Facility management
  • Recruitment
  • Purchasing
  • Interpersonal skills
  • Business development
  • Operations oversight
  • Sales expertise
  • Quality management
  • Cost reductions
  • Data review
  • Total quality management
  • Sales team development

Timeline

General Manager

Cobblestone Auto Spa
05.2025 - Current

Assistant Manager

Cobblestone Auto Spa
10.2024 - 11.2024

Manager in Training

Cobblestone Auto Spa
06.2024 - 05.2025

Supervisor

Cleaner Quicker Car Wash
09.2023 - 06.2024

Nursing

Excel Center

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Maggie Ramsey