Maggie Schafer
Tucson,AZ
Summary
Accomplished Senior Claim Examiner with a proven track record at GEICO, adept in claims analysis and litigation management. Enhanced claim resolution efficiency by conducting in-depth investigations and leveraging strong verbal communication skills. Expert in policy interpretation and investigation techniques, significantly reducing financial risks through strategic negotiations and fraud detection.
Overview
13
13
years of professional experience
Work History
Senior Claim Examiner
GEICO
07.2016 - 04.2024
- Prepared detailed reports on claim activity for management review, highlighting areas for improvement.
- Reduced claim resolution time by conducting thorough investigations and timely decision making.
- Coordinated with medical professionals to obtain necessary documentation for evaluating injury claims accurately.
- Collaborated with legal counsel on complex claims, ensuring compliance with regulatory guidelines.
- Maintained up-to-date knowledge of industry trends and legislative changes, ensuring accurate claim evaluations.
- Worked with private investigators and attorneys on preparation of evidence, witness statements, and other documentation in preparation for trial.
Telephone Claims Adjuster II
GEICO
05.2013 - 07.2016
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Maintained contact with claimants and attorneys to determine treatment status.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Verified insurance claims and determined fair amount for settlement.
Telephone Claims Adjuster I
GEICO
09.2011 - 05.2013
- Examined claims forms and other records to determine insurance coverage.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Identified potential fraud indicators early in the investigation process, protecting company assets from potential losses due to fraudulent activity.
- Managed heavy volume of telephone calls and large claims pending
Skills
- Claims analysis
- Coverage evaluation
- Investigation techniques
- Policy interpretation
- Litigation management
- Reserves management
- Verbal communication
Timeline
Senior Claim Examiner
GEICO
07.2016 - 04.2024
Telephone Claims Adjuster II
GEICO
05.2013 - 07.2016
Telephone Claims Adjuster I
GEICO
09.2011 - 05.2013
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