Maggie Sokolov
Scottsdale
Summary
Trilingual professional with extensive hospitality experience, excelling in customer satisfaction and operational efficiency. Achievements include a significant reduction in staff turnover and enhanced service quality through effective leadership and communication. Proven ability to optimize operations while maintaining a welcoming environment for guests.
Overview
5
5
years of professional experience
3
3
Certifications
Work History
Fine Dining Server
Buck and Rider
Phoenix
06.2025 - Current
- Provided exceptional customer service in a high-pressure dining environment.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions.
- Maintained knowledge of menu items to provide detailed descriptions to guests.
- Upsold premium menu items and wine pairings for an elevated dining experience.
Food Runner
Staria Chinar
Varna
10.2020 - Current
- Assisted servers in meeting guests' needs, ensuring smooth service flow during peak hours.
- Coordinated carry-out service for customers, enhancing efficiency during busy hours.
- Built rapport with customers through friendly and attentive service, fostering positive dining experiences.
- Maintained knowledge of menu items and daily specials to answer customer inquiries.
- Effectively multitasked within fast-paced environment.
Server
Twin Peaks
Phoenix
02.2024 - 06.2025
- Delivered exceptional service to guests by attentively addressing their needs.
- Served food and beverages promptly with focused attention to customer needs.
- Processed food and drink orders with accuracy and efficiency, ensuring timely service.
- Upsold menu items, enhancing guest experiences and contributing to increased sales.
- Maintained a professional appearance by adhering to dress codes while serving customers.
- Trained new servers on protocols and service standards, fostering a knowledgeable team.
Store Manager
Bikini Ranch Boutique
06.2022 - 05.2023
- Managed daily operations to ensure smooth store functioning, fostering a clean, safe environment for customers and employees.
- Optimized labor scheduling based on store needs, adhering to budget constraints while maximizing service quality.
- Developed employee retention plan that significantly reduced staff turnover rates.
- Managed inventory control, cash control, and store opening and closing procedures.
Hostess
Defalcos Italian Restaurant and Deli
02.2021 - 06.2022
- Ensured clean, welcoming environment to enhance guest comfort during visits.
- Provided accurate information on hours, seating, and menu to assist customer inquiries.
- Welcomed guests with warmth and professionalism at a busy Italian restaurant.
- Managed reservations efficiently to optimize seating arrangements during peak hours.
- Collaborated with servers to ensure timely service and guest satisfaction.
Education
Bachelor of Science - Pre-Med Biology
Grand Canyon University
Phoenix, AZ05-2028
Skills
Food service experience
Casual dining techniques
POS systems proficiency
Customer service
Patient communication
- Wine service
- Plate presentation
- Menu familiarity
- Hospitality service
- Social leadership and teamwork
- Multilingual fluency
Accomplishments
Affiliated with Scottsdale City Court (volunteering to translating for Spanish refugees)
Recommendation from Scottsdale court Judge
Top 5 percent of graduating class
Voted Student Government Event Planner
Promotion to Store Manager in 5 months
Recommendation from Scottsdale court Judge
Top 5 percent of graduating class
Voted Student Government Event Planner
Promotion to Store Manager in 5 months
Languages
- Bulgarian
- Spanish
- English
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Bulgarian
Native/ Bilingual
Certification
Food Handling Card
Affiliations
Volunteer, Big Brother Big Sister - Mesa, AZ (2023-Present)
Timeline
Fine Dining Server
Buck and Rider
06.2025 - Current
Server
Twin Peaks
02.2024 - 06.2025
Store Manager
Bikini Ranch Boutique
06.2022 - 05.2023
Hostess
Defalcos Italian Restaurant and Deli
02.2021 - 06.2022
Food Runner
Staria Chinar
10.2020 - Current
Bachelor of Science - Pre-Med Biology
Grand Canyon University