AYTAN MALIKOVA
Baku
Summary
Organised and energetic individual with strong leadership abilities. Experienced in plant operational structures and optimising logistics and workflows. Proactive in coordinating maintenance processes to keep operations running smoothly. Knowledgeable manufacturing management professional with skills in leadership, planning and problem-solving. History driving optimisation and efficiency efforts to maximise profitability. Motivates employees to high performance and encourages team-oriented approach. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Unibank Kommersiya Bankı Açıq Səhmdar Cəmiyyəti
06.2025 - Current
- Resolved customer inquiries effectively, ensuring high satisfaction and retention rates.
- Collaborated with team members to address complex customer issues promptly.
- Trained new staff on best practices for customer interaction and service protocols.
Quality manager
Qarabag Abadliq MMC
12.2023 - 09.2024
- Defined manufacturing quality guidelines and criteria to adhere to company standards.
- Enforced health and safety requirements for worker protection, keeping accidents and company liability at minimum.
- Set clear budget targets and established successful controls to control expenditure.
- Established plans governing production policies, daily operations and long-term planning.
Administrator
MM Gennadi
06.2022 - 06.2023
- Conduct day-to-day project coordination, planning, and implementation across multiple teams
- Liaised with customers to resolve enquiries, appointment requests and billing questions.
- Took meeting minutes and distributed to core staff for effective interoffice communication.
- Designed and implemented training to further develop staff based on business goals.
Education
Bachelor in Business Administration - Management
The Academy of Public Administration under the President of the Republic of Azerbaijan
06.2023
Middle school - undefined
Christian Wolfrum Middle school
07.2018
Middle school - undefined
Ankara Lyceum School
10.2016
Skills
- Quality Control
- Just In Time stock control
- Maintenance planning
- Manufacturing improvement strategies
- Monitoring
- ISO certified
- Staff development plans
Certification
- IELTS overall score 6
- ISO Certifications (9001; 14001; 45001)
LANGUAGES
English: Upper intermediate (B2), IELTS overall score 6
Russian: Proficient (C2)
German: Elementary (A2)
Turkish: Upper intermediate (B2)
Timeline
Customer Service Representative
Unibank Kommersiya Bankı Açıq Səhmdar Cəmiyyəti
06.2025 - Current
Quality manager
Qarabag Abadliq MMC
12.2023 - 09.2024
Administrator
MM Gennadi
06.2022 - 06.2023
Middle school - undefined
Christian Wolfrum Middle school
Middle school - undefined
Ankara Lyceum School
Bachelor in Business Administration - Management
The Academy of Public Administration under the President of the Republic of Azerbaijan
Hobbies and Interests
Traveling, Reading, Sudoku, Walking