Micros, Materials Control, NetView, Opera, Fidelio Front Office (basic), 1C (basic-Pay roll) Ms Office Programs (Word, Excel, Power Point, Outlook, Project), Clopos
Mahammad Mammadov
Hospitality
Baku,Aze
Summary
Seasoned hospitality and food & beverage executive with nearly 20 years of experience in luxury hotel management. Expertise in multi-outlet operations, revenue optimization, and guest satisfaction, with a strong background in profit & loss (P&L) management, cost control, and strategic budgeting. Adept at team leadership, staff training, and compliance with HACCP standards, ensuring operational excellence and top-tier service delivery. Proven ability to reopen and enhance F&B outlets, implement cost-saving measures, and drive profitability while maintaining brand integrity. Passionate about elevating guest experiences in world-class hospitality settings.
Overview
20
20
years of professional experience
5
5
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Director of Food and Beverage
Baristica Coffee Roastery
Baku, Baku City
10.2023 - 01.2025
- Delivered exceptional guest experiences through personalized service offerings tailored to individual preferences and dietary requirements.
- Implemented sustainable practices in line with corporate social responsibility guidelines, reducing environmental impact while maintaining quality standards.
- Fostered a culture of continuous improvement, conducting regular staff performance evaluations and providing targeted feedback.
- Launched successful special events programming to drive additional revenue streams during off-peak times.
- Streamlined operations for improved efficiency, implementing new inventory management systems and staff training programs.
- Managed budgets effectively, tracking expenses closely and adjusting allocations as needed throughout the fiscal year.
- Enhanced revenue growth by developing strategic marketing campaigns targeting local and regional clientele.
- Championed the integration of technology in daily operations, streamlining processes and enhancing overall guest experience.
- Increased overall guest satisfaction by revamping menus and introducing innovative food and beverage offerings.
- Spearheaded staff development initiatives including ongoing training programs focused on customer service excellence, upselling techniques, and product knowledge enhancement.
- Maximized profitability with cost control measures, optimizing purchasing processes and reducing waste.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Business Grows was average 25% year
Food and Beverage Manager (Acting Operation Manager)
Garabag Hotel and Spa resort
05.2021 - 10.2023
- Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Oversaw the hiring process for new employees, selecting top talent to join our team.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Managed bar and wait staff and directed hiring program.
- Implemented creative solutions for space optimization during peak hours or busy seasons.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Improved customer satisfaction by implementing innovative food and beverage menu options.
- Maintained strong relationships with suppliers, ensuring consistent product quality while controlling costs.
- Drafted beverage purchasing plan, aligning inventory needs with budgetary constraints by applying historical data.
- Resolved customer complaints involving food or beverage quality and service.
- Organized successful special events that contributed to increased sales figures.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Built stronger wine list aligned with trends, improved credibility of restaurant's program and raised profitability per glass.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Adhered to corporate efficiency and profitability goals for beverage purchasing and distribution.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Assisted in financial management tasks such as budget planning, forecasting revenue projections, and monitoring expenses closely.
- Worked closely with marketing teams on promotional activities that generated increased foot traffic.
- Maintained compliance with industry standards regarding alcohol service guidelines by regularly updating staff training and certifications.
- Maintained highest standards for beverage quality and service.
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
- Conducted regular performance evaluations for team members, providing constructive feedback and opportunities for growth.
- Managed and motivated employees to be productive and engaged in work. etc
Food and Beverage Director
The Landmark Hotel Baku
Baku, Baku City
04.2019 - 05.2021
- Company Overview: For detailed information about the property please visit web page: http://www.thelandmarkbaku.az/
- Taking all responsibilities of FB Director position
- As FB Director I did reopening of hotel FB outlets and staff improvement
- Controlling and Supporting Kitchen in daily operations
- Creating cost allocation between outlets - cost centres
- The forecasting, budgeting, P&L responsibility, food & labour costs, creative food & buffet displays, food and beverage service standards
- Daily Food safety /HACCAP control walkout
- Preparing an improvement strategy for outlets
- Strong cooperation with Purchasing department- checking all orders and stock - forecasts and manages procurement and purchasing
- Ordering new equipment
- Creating a new menu
- Working on guest satisfaction handling all requests from guests
- Preparing employee policies and SOPS, Performance review standards etc
- Doing SMM meetings and controlling marketing strategies
- Select, train and develop Colleagues to ensure timely recruitment and career growth
- Follow by SOP the day to day operations of the Food & Beverage Division, ensuring all service standards are followed
- Constantly seeking ways to improve product and service as well as increase volumes and profits
- For detailed information about the property please visit web page: http://www.thelandmarkbaku.az/
General Manager
Grand Hotel Baku- owned by YUGA holding
01.2018 - 04.2019
- Taking all responsibilities of FB and Operation manager in the for 40 Rooms and 2 Food & Beverage outlets
- Performance Management, Staffing, Management Proficiency, Coordination, Coaching, Developing Standards, Financial Planning and Strategy, Process Improvement, Decision Making, Strategic Planning, Quality Management
Assistant Outlet Manager
Four Seasons Baku Hotel
08.2014 - 01.2018
- Taking all responsibilities of Outlet Manager position Bentley`s Whisky and Cigar Bar - Was Reporting to Food and Beverage Director
- Interviewing, training, scheduling, staff management, event management, menu management, inventory, health and safety regulations, resolving customer complaints regarding food quality and service, managing payroll
Food and Beverage Supervisor (PM Shift Manager)
Four Seasons Baku Hotel
08.2014 - 04.2015
- Training, staff management, inventory, health and safety regulations, resolving customer complaints regarding food quality and service, managing payroll
Food And Beverage Manager (Division Head)
Ramada Baku Hotel and Resort
05.2014 - 08.2014
- Managing all F&B Division, recruitment, interviews, budgeting, menu management, Food and Beverage cost follow ups, (outlets under management Banquets, Pool side, Beach Side, Main Restaurant, Lobby Lounge)
Food And Beverage Supervisor (IRD In Charge)
Fairmont Baku Hotel, Flame Towers
04.2012 - 04.2014
- Training, staff management, inventory, health and safety regulations, resolving customer complaints regarding food quality and service, managing payroll
Retail Credit and Consumer Services Officer
Unibank
01.2011 - 04.2012
- Consumer credit analysis, opening credit lines for customers, customer service related to credit procedure, credit portfolio follow ups, customer marketing
Micro Business Credit Officer
Access Bank of Azerbaijan
08.2010 - 04.2011
- Business analysis finding profitability of consumer and repayment capacity, defending credit keys in credit committees, credit portfolio follow ups, business monitorings and direct sales and marketing
Waiter
Park Inn Hotel Azerbaijan
01.2005 - 06.2008
- Worked in each shift in each department (bar, main restaurant, room service, banqueting)
Education
Master - Finance and Management
Azerbaijan State Economic University
Azerbaiajan 09.2008 - 06.2010
Bachelor - General Economy
Azerbaijan Cooperation University
09.2004 - 06.2008
Skills
Hospitality management / Menu development
Operational efficiency / Recipe creation
Operational efficiency / Recipe creation
Purchasing management / Performance analysis
Allergen awareness / Hygiene standards
Wine Standards and service / Food presentation
Staff leadership / Budget developmen
Customer service / Problem-solving
Operations management / Excellent communication
Websites
Personal Information
- Date of Birth: 04/03/86
- Nationality: Azerbaijani
Training
- ServeSafe International Food Safety Certificate, 5351265
- Four Seasons Leadership Program STEPS, 10 weeks, 2015, Baku, Azerbaijan
- Fairmont Leadership Promise Program, 6 weeks, 2014, Baku, Azerbaijan
- MC – Materials Control, 1 week, 2013, Baku, Azerbaijan
- 1C – Payroll, 1 week, 2013, Baku, Azerbaijan
- Fairmont Train The Trainers Program, 1 week, 2013, Baku, Azerbaijan
- F&B trainings, 12 weeks, 2012, Baku, Azerbaijan
- Yes I Can Radisson trainings, 2005, Baku, Azerbaijan
Social Skills
- Harmful influence of cigarettes on an organism, Volunteer, 2003, ACCPN
- HIV/AIDS, Volunteer, 2003, UNICEF
- Leave no child out, UNICEF
Software
Certification
ServeSafe International Food Safety Certificate Certificate number 5351265 10 weeks Four Seasons Leadership Program STEPS (2015-Baku,Azerbaijan) 6 weeks Fairmont Leadership Promise Program (2014 – Baku, Azerbaijan) 1 week MC – Materials Control, Fairmont Baku (2013 – Baku, Azerbaijan) 1 week 1C – Payroll, Fairmont Baku (2013 – Baku, Azerbaijan) 1 week Fairmont Train The Trainers Program (2013 – Baku, Azerbaijan) 12 weeks F&B trainings, Fairmont Baku (2012 – Baku, Azerbaijan) Yes I Can Radisson trainings – Park Inn Hotel Azerbaijan (2005 – Baku, Azerbaijan) Other: First aid; Royal Service, Cigar,Whisky, Wine etc. International : Anti-Corruption Law and The Bribery Acts , Credit Card Handling Procédures, Information Security Awareness (PCI) 2015/2016, Leading a Product Focused Team, Running a Successful Shift Briefing, Upsell Your Way to a Better Guest Experiences. There are an other on going trainings.
Timeline
Director of Food and Beverage
Baristica Coffee Roastery
10.2023 - 01.2025
Food and Beverage Manager (Acting Operation Manager)
Garabag Hotel and Spa resort
05.2021 - 10.2023
Food and Beverage Director
The Landmark Hotel Baku
04.2019 - 05.2021
General Manager
Grand Hotel Baku- owned by YUGA holding
01.2018 - 04.2019
Food and Beverage Supervisor (PM Shift Manager)
Four Seasons Baku Hotel
08.2014 - 04.2015
Assistant Outlet Manager
Four Seasons Baku Hotel
08.2014 - 01.2018
Food And Beverage Manager (Division Head)
Ramada Baku Hotel and Resort
05.2014 - 08.2014
Food And Beverage Supervisor (IRD In Charge)
Fairmont Baku Hotel, Flame Towers
04.2012 - 04.2014
Retail Credit and Consumer Services Officer
Unibank
01.2011 - 04.2012
Micro Business Credit Officer
Access Bank of Azerbaijan
08.2010 - 04.2011
Master - Finance and Management
Azerbaijan State Economic University
09.2008 - 06.2010
Waiter
Park Inn Hotel Azerbaijan
01.2005 - 06.2008
Bachelor - General Economy
Azerbaijan Cooperation University
09.2004 - 06.2008
ServeSafe International Food Safety Certificate Certificate number 5351265 10 weeks Four Seasons Leadership Program STEPS (2015-Baku,Azerbaijan) 6 weeks Fairmont Leadership Promise Program (2014 – Baku, Azerbaijan) 1 week MC – Materials Control, Fairmont Baku (2013 – Baku, Azerbaijan) 1 week 1C – Payroll, Fairmont Baku (2013 – Baku, Azerbaijan) 1 week Fairmont Train The Trainers Program (2013 – Baku, Azerbaijan) 12 weeks F&B trainings, Fairmont Baku (2012 – Baku, Azerbaijan) Yes I Can Radisson trainings – Park Inn Hotel Azerbaijan (2005 – Baku, Azerbaijan) Other: First aid; Royal Service, Cigar,Whisky, Wine etc. International : Anti-Corruption Law and The Bribery Acts , Credit Card Handling Procédures, Information Security Awareness (PCI) 2015/2016, Leading a Product Focused Team, Running a Successful Shift Briefing, Upsell Your Way to a Better Guest Experiences. There are an other on going trainings.
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