Maher Osman
Phoenix
Summary
Development and operations professional with 4+ years of hands-on prospect research, institutional fundraising, and CRM management experience. Secured $6.5M in funding and maintained an 80% funder retention rate at Instituto. Skilled at pipeline development, donor prioritization, data integrity, and supporting leadership with research-backed briefing materials.
Overview
4
4
years of professional experience
Work History
Operations Coordinator
Instituto
Phoenix
12.2025 - Current
- Manage accounts payable and receivable across a multi-entity nonprofit structure, processing 5–10 monthly reimbursement and payment submissions with a high degree of accuracy; catch and resolve miscoding and reconciliation errors before reaching accountants
- Provide financial operations support to 7+ Fiscal Sponsored Organizations (FSOs), reconciling online donations in EveryAction, and supporting expense reconciliation across multiple partner budgets
- Serve as primary point of contact for vendor intake and contract management, collecting W9s and ACH documentation, processing contracts and Statements of Work (SOWs), and maintaining accurate vendor records
- Conduct credit card, debit card, and asset audits, supporting monthly expense coding and ensuring compliance with financial controls across the organization
- Maintain clean, reliable grant, revenue, and financial tracking systems across the organization, ensuring data integrity and consistent record keeping for FSO and organizational records
- Maintain Google Drive architecture, ensuring consistent filing conventions, document accessibility, and database health across the team
- Provide administrative and executive support to leadership, including calendar coordination, materials prep, meeting note-taking and recordings, and logistics for team retreats and events; proactively prepare ops and finance status updates to keep executive leadership informed and aligned
- Manage workflows and team communication using Asana, Airtable, Slab, and Slack; lead proactive project management across multiple workstreams, advancing tasks independently and bringing solutions-focused follow-through without prompting
Vice President
Sudanese American Center of Arizona
08.2023 - Current
- Maintain donor records and financial tracking in Salesforce, supporting data integrity and reporting
- Lead fundraising strategy for a community organization serving 130+ families with a $20,000–$30,000 annual operating budget
- Conduct direct donor solicitations and design annual campaigns including membership drives and event-based fundraising
- Previously served as Programs & Finance Director (2021–2023), managing budget, donor records, and financial trackingManaged budget, donor records, and financial tracking in Salesforce, ensuring accurate reporting and compliance as Programs & Finance Director (2021-2023)
- Executed direct donor solicitations and designed annual campaigns, including membership drives and event-based fundraising, to strengthen donor engagement
- Developed fundraising strategy for community organization serving 130+ families with $20,000-$30,000 annual operating budget, enhancing financial sustainability
Board Member
CAIR-AZ
01.2023 - Current
- Provide governance and strategic oversight for a statewide civil rights organization, voting on organizational policy, financial decisions, and long-term direction
- Review chapter financials and budgets, contributing to fiduciary oversight and long-term financial planning
- Help plan and execute an annual fundraising banquet raising six figures+ from ~300 attendees
- Lead sponsorship outreach, donor research, and stewardship efforts between events
- Serve as a public advocate for Muslim civil liberties, participating in interfaith dialogue and community engagement initiatives
Development Coordinator
Instituto
04.2022 - 12.2025
- Grew institutional donor portfolio from 18 to 35+ as sole development staff, using 990s, GuideStar, and Candid to build, qualify, and prioritize prospects; conducted weekly landscape analyses to surface new opportunities and inform pipeline strategy
- Developed comprehensive donor lookbooks profiling institutional giving priorities, program officer backgrounds, past grantees, and estimated giving capacity; served as Development Lead on Building for the Future (BFTF), a mixed-methods civic engagement research initiative, applying the same methodology to map Arizona's philanthropic landscape and inform cultivation of foundations approached for a competitive learning grant
- Secured $6.5M in institutional funding over 3.5 years and maintained an 80% donor retention rate through consistent stewardship and proactive relationship management
- Maintained a database of 170+ institutional donor contacts in EveryAction CRM using a tiered prioritization system; performed ongoing record updates, data cleanup, and ensured strong data integrity across all donor records
- Tracked 15–20 active grants simultaneously using Excel and EveryAction, managing proposals, deadlines, reporting requirements, revenue forecasting, and budget allocation tracking to support accurate pipeline and revenue reporting
- Wrote grant proposals and LOIs ranging from $5,000–$250,000, managing full compliance and reporting calendars with a high degree of accuracy and accountability
- Prepared concise briefing documents for leadership ahead of donor meetings, synthesizing donor priorities, giving history, and tailored talking points to support donor advisors in relationship cultivationSecured $6.5M in institutional funding over 3.5 years; maintained an 80% funder retention rate through consistent stewardship
- Wrote grant proposals and LOIs from $5,000-$250,000, managing compliance and reporting calendar to meet funder requirements
- Tracked proposals, deadlines, reporting requirements, and revenue forecasts across 15-20 active grants using Excel and EveryAction CRM, ensuring timely submissions and compliance
- Conducted prospect research using 990s, GuideStar, and Candid to identify and qualify new funding opportunities; dedicated regular weekly time to landscape analysis and pipeline development
- Managed all institutional fundraising for the organization, overseeing a portfolio of 30+ active foundation and corporate funders.
- Maintained database of 170+ institutional contacts, prioritizing relationship-building efforts through tiered system
- Prepared briefing documents for leadership ahead of funder meetings, including funder priorities, giving history, and tailored talking points
Education
B.S. - Justice Studies
Arizona State University
Phoenix, AZCertificate - Socio-Legal Studies
Arizona State University
Phoenix, AZSkills
- Prospect Research & Pipeline Development
- Funder Relationship Management & Donor Stewardship
- CRM & Data Systems — EveryAction, Salesforce, Airtable, Asana, Google Suite, Canva
- Grant Proposal Development & Compliance Management
- Budget Management & Revenue Reporting
- Nonprofit Operations & Fiscal Sponsorship
- Multi-Entity Nonprofit Structure
- Stakeholder Engagement & Cross-Cultural Communication
- Data-Driven Decision Making & Program Evaluation
- Capacity Building, Training & Facilitation
Timeline
Operations Coordinator
Instituto
12.2025 - Current
Vice President
Sudanese American Center of Arizona
08.2023 - Current
Board Member
CAIR-AZ
01.2023 - Current
Development Coordinator
Instituto
04.2022 - 12.2025
B.S. - Justice Studies
Arizona State University
Certificate - Socio-Legal Studies
Arizona State University