Maiecia Dukes
Mesa
Summary
Diligent professional with a robust background in customer service, retail, education, and behavioral analysis. Recognized for attention to detail and organizational skills that drive successful outcomes in workplace settings and everyday interactions. Proven ability to lead teams, support lesson execution,and adapt to changing circumstances. Strong communication skills, combined with a reliable and adaptable nature, enhance the ability to connect with diverse audiences and achieve shared goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Registered Behavioral Technician
AZA United
08.2024 - Current
- Provided emotional support to help clients cope with challenging behaviors or situations.
- Implemented evidence-based interventions such as Applied Behavior Analysis techniques, positive reinforcement strategies, and other behavioral approaches.
- Attended trainings related to ABA principles and best practices for working with special populations.
Lead Registered Behavioral Technician
A Brighter Avenue
02.2022 - 06.2024
- Implemented individualized behavioral plans as directed from BCBA.
- Contributed to the development of visual aids and presentation materials.
- Maintained accurate data collection systems for behavior tracking purposes.
- Advanced to position as lead RBT in March of 2024.
- Trained and mentored staff on behavior management techniques and program protocols.
Child Care Worker
Hopeful Beginnings
02.2019 - 08.2021
- Facilitated classroom activities, enhancing student engagement and participation.
- Provided support in managing children's daily activities.
- Maintained a safe, clean, and fun environment for the children to explore their creativity.
- Implemented organization strategies for classroom resources, improving overall efficiency.
Sales Associate
Kohls Department Store
11.2017 - 01.2019
- Enhanced customer experience through personalized service and product recommendations.
- Trained new associates on sales techniques and store policies to promote consistent performance.
- Executed promotional displays to drive sales and maximize seasonal merchandise visibility.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently
Front Desk Agent
Mainstay Suites
07.2018 - 01.2019
- Demonstrated organizational and multitasking skills to manage multiple tasks.
- Assisted guests with check-in and check-out procedures.
- Maintained daily records of guests' accounts including charges, payments, and credits.
- Trained new staff on front desk procedures, fostering a collaborative team environment.
Education
High School Diploma -
Raymond S. Kellis
Glendale, US05-2018
Skills
- Customer service
- Child development support
- Applied behavioral analysis
- Behavioral health
- Employee training
- Heartsaver CPR AED (CPR AED)
Certification
- First Aid Certification
- CPR Certification
- RBT Certification
- Prevention and Support
- Psychological and Emotional Resilience Training
Timeline
Registered Behavioral Technician
AZA United
08.2024 - Current
Lead Registered Behavioral Technician
A Brighter Avenue
02.2022 - 06.2024
Child Care Worker
Hopeful Beginnings
02.2019 - 08.2021
Front Desk Agent
Mainstay Suites
07.2018 - 01.2019
Sales Associate
Kohls Department Store
11.2017 - 01.2019
High School Diploma -
Raymond S. Kellis
WORK PERMIT
Authorized to work in the US for any employer