Majid Malikov
Ganja,GA
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Astute with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols.
Astute [Job Title] with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols.
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Professional IT Support Engineer with robust background in providing technical assistance and resolving hardware and software issues. Skilled in network troubleshooting, system maintenance, and customer service, ensuring seamless IT operations. Strong focus on teamwork and adaptability, consistently meeting and exceeding performance targets. Reliable and flexible, aligning with evolving organizational needs and priorities.
Diligent [Desired Position] with solid foundation in troubleshooting and resolving complex technical issues. Proven track record of enhancing system performance and providing exceptional user support. Demonstrated ability in network management and software installation.
Detail-oriented [Job Title] with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge.
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Experienced with diagnosing and resolving hardware and software issues promptly and effectively. Utilizes advanced technical knowledge to ensure seamless operations and minimize downtime. Strong understanding of network configurations and cybersecurity protocols.
Offering solid foundation in technical support and genuine eagerness to learn and grow within IT field. Brings basic understanding of networking concepts and system maintenance, coupled with hands-on skills in troubleshooting and customer service. Ready to use and develop these skills in IT Support Engineer role.
IT professional with strong background in providing comprehensive technical support and innovative solutions. Known for effective collaboration and achieving desired results in dynamic environments. Reliable team player skilled in problem-solving and adapting to evolving technology needs.
Positive, adaptable individual with aptitude for problem-solving and passion for technology. Possesses foundational understanding of networking and system administration, along with proficiency in troubleshooting hardware and software issues. Committed to leveraging skills to optimize system performance and enhance user experience.
Developed technical expertise in fast-paced, customer-oriented environment, focusing on efficient problem resolution and system maintenance. Demonstrated ability to troubleshoot and resolve complex issues while maintaining high user satisfaction. Seeking to transition into new field, eager to apply technical skills and customer service experience to new challenges.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
20
20
years of professional experience
1
1
Certification
Work History
IT specialist
Samadoglu Atatürk Company
05.2005 - 04.2008
- Installed, configured and maintained computer systems and network connections.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Provided exceptional customer service by promptly addressing problems reported by endusers.
- Maintained servers and systems to keep networks fully operational during peak periods.
IT Specialist
Azerinshaat Yol Servis LLC
04.2011 - 06.2014
- Installed, configured and maintained computer systems and network connections.
- Connected to computer of client using remote link to install programs and applications.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Streamlined helpdesk processes by creating detailed documentation and updating knowledge base articles.
- Improved team performance by collaborating with coworkers to share knowledge and develop best practices for issue resolution.
- Upgraded operating systems and computer software to perform compatibility with programs.
- Installed and configured operating systems and applications.
- Tested new software and hardware prior to deployment.
- Created user accounts and assigned permissions.
- Proactively identified potential IT issues through routine audits of systems'' logs, alerts, and reports.
- Researched and identified solutions to technical problems.
TV Station Engineer
Caspian Telecom (AileTV)
09.2015 - 05.2017
- Collaborated with other departments to facilitate successful project completion.
- Created detailed reports on engineering activities and findings.
- Trained and mentored junior engineers, providing guidance and direction.
- Documented and developed engineering procedures and processes.
- Assisted in developing cost-effective solutions to engineering problems.
- Implemented new strategies to reduce costs and improve efficiency of engineering team.
- Conducted research to identify and evaluate new technologies and concepts.
- Contributed to cost savings initiatives by identifying areas of improvement in station systems and implementing energy-efficient technologies.
IT Support Engineer
Azerbaijan Railways LLC
08.2018 - Current
- Installed, configured and maintained computer systems and network connections.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Installed and configured operating systems and applications.
- Used ticketing systems to manage and process support actions and requests.
- Monitored system performance to identify potential issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Configured and tested new software and hardware.
- Created user accounts and assigned permissions.
- Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
- Diagnosed and troubleshot hardware, software and network issues.
- Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.
- Optimized system performance, conducting routine checks and addressing potential issues before escalation.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
- Patched software and installed new versions to eliminate security problems and protect data.
- Researched and identified solutions to technical problems.
- Delivered end-user training on new technologies, increasing adoption rates among employees.
- Collaborated with cross-functional teams to ensure seamless integration of new systems and technologies.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Offered assistance in implementing and developing training programs.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Developed and implemented preventive maintenance procedures.
- Assisted in the development of IT policies, procedures, and best practices to maintain a secure computing environment.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Assisted in development of system security protocols.
- Developed customized scripts to automate repetitive tasks resulting in increased efficiency within the IT department.
- Tested new software and hardware prior to deployment.
- Generated reports to track performance and analyze trends.
- Helped streamline repair processes and update procedures for support action consistency.
- Managed high levels of call flow and responded to technical support needs.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.
- Implemented feedback from customers to improve overall quality of support services provided by the team.
- Streamlined communication between technical support and development teams, leading to quicker bug fixes.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Bachelor of Science - Engineering
Azerbaijan Agricultural University
Azerbaijan, Ganja07-2003
Skills
- Remote desktop support
- Network troubleshooting
- Help desk support
- IT asset management
- Software installation
- Data backup and recovery
- Application support
- VPN configuration
- Wireless networking
- Email administration
- Hardware diagnostics
- System administration
- Server management
- Virtualization technologies
- IT compliance
- Configuration management
- Desktop deployment
- Patch management
- Storage area networks
- Mobile device management
- Firewall management
- Operating systems
- Active directory
- Linux administration
- Windows server
- Desktop support
- Remote support
- Technical support
- Windows 10
- Hardware upgrades
- Ticket management
- Application installations
- Software diagnosis
- TCP/IP
- LAN/WAN
- Data recovery
- Microsoft outlook
- Staff education and training
- Videoconferencing
- Account updating
- Wide-area networks
- Hardware troubleshooting
- System diagnostics
- Microsoft certified solutions master (MCSM): [name of Microsoft technology]
Certification
- MCSA – Microsoft Certified Systems Administrator [Win2016] (Messaging)
- AZ104 – Microsoft Azure Administrator
- VMware Certified Professional - Data Center Virtualization
- Implementing Cisco Enterprise Advanced Routing and Services (ENARSI)1.0
- Cisco CCNP350-401 ENCOR,300-410 ENARSI
Languages Skills:/ Knowledge
English (intermediate)
Russian (intermediate)
Turkish (intermediate)
Additional Information
- User interaction experience
- Tendency to develop
- Ability to work with a team
- Ability to be careful and accurate
- Ability to work under stress and pressure
Qualifications:/Position
IT Specialist (System and Network Administrator)
Accomplishments
- Recipient of individual and departmental awards for providing stellar client service.
- Trained and led technical support teams of more than 15support specialists.
- Increased number of resolved job tickets by 80% over previous year.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 2000 staff members.
Affiliations
- MUC Training, CODE ACADEMI Training, Ingreess RHCSA Training
Timeline
IT Support Engineer
Azerbaijan Railways LLC
08.2018 - Current
TV Station Engineer
Caspian Telecom (AileTV)
09.2015 - 05.2017
IT Specialist
Azerinshaat Yol Servis LLC
04.2011 - 06.2014
IT specialist
Samadoglu Atatürk Company
05.2005 - 04.2008
Bachelor of Science - Engineering
Azerbaijan Agricultural University
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