Empathetic and adaptable professional with a strong background in customer service and client relationship management. Known for problem-solving abilities and delivering knowledgeable support to enhance customer experiences.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Arizona State University, Tempe Campus
Tempe
07.2024 - Current
Met or exceeded call speed, accuracy and volume benchmarks on a consistent basis.
Provided fast, friendly, and knowledgeable service for routine questions and service complaints, enhancing customer satisfaction.
Leveraged knowledge base to efficiently resolve customer inquiries, improving response times.
Guided customers in navigating company's website to efficiently locate desired information, enhancing user experience.
Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
Esthetician
Radiant Waxing
Dallas
09.2021 - 11.2023
Cultivated client relationships to enhance satisfaction and drive repeat business.
Performed waxing services on clients according to their individual needs including Brazilian, full body, bikini line, face, underarm and leg waxing.
Assisted in managing inventory of waxing supplies and products efficiently.
Recommended tailored services and retail products based on individual client needs.
Coordinated appointments for both returning and new clients to optimize schedule management.
Receptionist
Oahu VCA Family and Specialty Center
Pearl City
05.2017 - 06.2019
Managed appointment scheduling and confirmation for medical staff, ensuring optimal patient flow.
Coordinated communication between healthcare providers and patients, enhancing patient experience.
Handled incoming calls, addressing inquiries and directing them to appropriate resources.
Maintained patient records accurately in electronic health record systems.
Processed payments and maintained cash drawer for daily transactions accurately.