Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Makayla Atchison

Phoenix

Summary

Empathetic and adaptable professional with a strong background in customer service and client relationship management. Known for problem-solving abilities and delivering knowledgeable support to enhance customer experiences.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Arizona State University, Tempe Campus
Tempe
07.2024 - Current
  • Met or exceeded call speed, accuracy and volume benchmarks on a consistent basis.
  • Provided fast, friendly, and knowledgeable service for routine questions and service complaints, enhancing customer satisfaction.
  • Leveraged knowledge base to efficiently resolve customer inquiries, improving response times.
  • Guided customers in navigating company's website to efficiently locate desired information, enhancing user experience.
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.

Esthetician

Radiant Waxing
Dallas
09.2021 - 11.2023
  • Cultivated client relationships to enhance satisfaction and drive repeat business.
  • Performed waxing services on clients according to their individual needs including Brazilian, full body, bikini line, face, underarm and leg waxing.
  • Assisted in managing inventory of waxing supplies and products efficiently.
  • Recommended tailored services and retail products based on individual client needs.
  • Coordinated appointments for both returning and new clients to optimize schedule management.

Receptionist

Oahu VCA Family and Specialty Center
Pearl City
05.2017 - 06.2019
  • Managed appointment scheduling and confirmation for medical staff, ensuring optimal patient flow.
  • Coordinated communication between healthcare providers and patients, enhancing patient experience.
  • Handled incoming calls, addressing inquiries and directing them to appropriate resources.
  • Maintained patient records accurately in electronic health record systems.
  • Processed payments and maintained cash drawer for daily transactions accurately.

Education

Bachelor of Arts - Communications

Arizona State University
Tempe, AZ
03-2026

Bachelor of Arts - Anthropology

Arizona State University
Tempe, AZ
03-2026

Skills

  • Customer service
  • Customer support experience
  • CRM software
  • Telephone communication
  • Effective communication
  • Problem-solving
  • Conflict mediation
  • Empathy and patience
  • Cultural awareness
  • Adaptability and flexibility

Languages

Spanish
Limited

Timeline

Customer Service Representative

Arizona State University, Tempe Campus
07.2024 - Current

Esthetician

Radiant Waxing
09.2021 - 11.2023

Receptionist

Oahu VCA Family and Specialty Center
05.2017 - 06.2019

Bachelor of Arts - Communications

Arizona State University

Bachelor of Arts - Anthropology

Arizona State University
Makayla Atchison