Summary
Overview
Work History
Education
Skills
Timeline
Generic

MaKayla Bennett

Tempe

Summary

Organized and dependable candidate that's successful at managing multiple priorities with a positive attitude. And a willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Member Support Specialist

One Medical
05.2023 - Current
  • Managed high call volumes with professionalism and provided accurate information.
  • Developed relationships with patients through empathetic communication and problem-solving skills.
  • Dispatched outgoing faxes and scanned patient documents in to ensure information is up to date.

Customer Care Representative

A1 Garage Door Services
11.2022 - 02.2023
  • Facilitated the scheduling of future appointments for customers.
  • Dispatched technicians to customer's residences to provide assistance with garage-related concerns.
  • Logged call information and solutions provided into internal database.

Call Center Representative

Tivity Health
03.2022 - 07.2022
  • Informed members about available packages and assisted the selection and setup of their desired package.
  • Resolved any membership-related issues with accuracy and efficiency.
  • Enhanced customer satisfaction by efficiently addressing and resolving questions in a timely manner.

Call Center Representative

CVS Health
09.2021 - 02.2022
  • Educated members in the process of medication refills and assisted in refills of the medications.
  • Explained available plans to member's and assisted members in set up for desired plan.
  • Conducted pricing estimates for medications.

Shift Lead

Dairy Queen
10.2018 - 03.2020
  • Efficiently prepared customer orders to meet their specifications and expectations.
  • Provided assistance to team members as required and needed.
  • Ensured the readiness of cash registers and prepared the store for operations.

Education

Esthetics Certification -

Avalon School of Cosmetology
01.2021

High School Diploma - undefined

Perry High School
05.2019

Skills

  • Exceptional Customer Service
  • Reliable and Punctual
  • Effective Communication Skills
  • Flexible and Adaptable
  • Problem Solving Abilities

Timeline

Member Support Specialist

One Medical
05.2023 - Current

Customer Care Representative

A1 Garage Door Services
11.2022 - 02.2023

Call Center Representative

Tivity Health
03.2022 - 07.2022

Call Center Representative

CVS Health
09.2021 - 02.2022

Shift Lead

Dairy Queen
10.2018 - 03.2020

High School Diploma - undefined

Perry High School

Esthetics Certification -

Avalon School of Cosmetology

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MaKayla Bennett