Makayla Casey
Casa Grande
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
6
6
years of professional experience
Work History
Care Center Billing Specialist III
State Farm
02.2023 - Current
- Manage account statuses, balances, and policy inquiries across multiple platforms
- Deliver expert guidance on Life, Health, Fire, and Auto insurance matters
- Review and verify policy information, ensuring alignment between AIS and Rumba systems
- Address complex policy questions from agent offices
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
Customer Service Representative
Wells Fargo
01.2019 - 01.2023
- Responded to customer requests for products, services, and company information.
- Increased efficiency and team productivity by promoting operational best practices.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Created and maintained detailed database to develop promotional sales.
- Took ACH payments
- Outbound and Inbound calls
Education
License - Medical Assistant
Carrington College
01.2022
High School Diploma -
Vista Grande High School
05.2016
Skills
- Problem Solving
- Report Generation
- Process Optimization
- Data Visualization
- Documentation Skills
- Interpersonal Skills
- Policy compliance
- Call handling
- Cross-functional coordination
- Complaint management
Timeline
Care Center Billing Specialist III
State Farm
02.2023 - Current
Customer Service Representative
Wells Fargo
01.2019 - 01.2023
License - Medical Assistant
Carrington College
High School Diploma -
Vista Grande High School
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