Makayla Cortez
Chandler
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
First Service Residential
03.2025 - Current
- Reviewed and processed architectural applications while ensuring adherence to community guidelines and submission standards.
- Supported homeowners throughout the architectural review process by answering questions and coordinating required documentation.
- Assisted homeowners with questions regarding community governing documents, assessment obligations, and HOA policies.
- Maintained effective communication with homeowners and residents by managing incoming calls, emails, and resident inquiries.
- Supported HOA compliance operations by conducting compliance drives, completing escrow inspections, issuing violation notices, and processing parking reports received through Oversii when needed.
- Supported the General Manager and Assistant General Manager in board meeting preparation by organizing meeting documents, uploading board packets to tablets, and preparing homeowner sign-in sheets and informational materials.
- Coordinated with vendors for HOA community events, managing scheduling, setup, and service delivery while ensuring all required insurance and documentation was up to date. Tracked deposits and outstanding balances prior to events and assisted with event setup and breakdown.
- Designed and distributed biweekly community eblasts via Constant Contact, creating presentation slides in Canva to communicate announcements, updates, and important information to residents.
- Highly proficient in Microsoft Excel, Word, Outlook, Teams, Connect & Smartwebs with extensive hands-on experience using Kofax, Canva, and Constant Contact to support administrative operations and communications.
- Excellent organizational and time management skills, with strong attention to detail and commitment to quality.
Utilities Operations Coordinator
Offerpad
06.2023 - 12.2024
- Scheduled and tracked all residential utilities.
- Was responsible for turning on and off utilities for multiple markets nationwide.
- Paid utility deposits and past due bills when needed.
- Managed HOA exterior modification documentation and submittal approval process and communicate with necessary parties.
- Ensured HOA violations were communicated, managed, documented, and cured as quickly as possible.
- Organized multiple email inboxes and handled occasional inbound calls efficiently.
- Excellent written and verbal communication skills and strong interpersonal skills.
- Strong keyboarding skills and the ability to multi-task.
- Excellent organizational and time management skills, with attention to detail and high standards for quality.
- Proficient with Microsoft word, excel, outlook, teams, Vonage & Adobe.
Closing Coordinator
Offerpad
01.2022 - 05.2023
- Worked closely with Title to ensure the a smooth close for the Buyer and Seller.
- Worked closely with the Buyer's lender to ensure closing in a timely manner.
- Signed and sent contract addendums to the Title company.
- Approved and sent due diligence extension addendums to the Title Company.
- Worked closely with the Repairs team to help ensure repairs are being done and all credit addendums have been sent to Title and to the lender.
- Resolved any HOA discrepancies.
- Managed daily tasks and resolve inbound questions or requests timely.
- Ensured all closing documents are correct and executed in a timely manner.
- Ensured ownership has transferred to the buyer upon a successful closing.
- Ensured compliance has all fully executed documents and a complete file ready to be audited.
Customer Service Representative
GM Financial
09.2017 - 01.2022
- Provided quality customer service to each customer.
- Handled customers car loans.
- Responsible for making outbound calls and taking inbound calls to resolve delinquent accounts.
- Executed day-to-day strategies and actively contribute to center performance objectives.
- Ensured actions are in compliance with company policies and laws.
- Maximized productive time by utilizing effective time management skills.
- Accurately documented collections and servicing activity in the appropriate system of record.
- Ability to use appropriate analysis, judgment and logic when solving problems and making decisions.
- Adhered to attendance and scheduling requirements.
Lead Cashier/Management
The Children's Place
05.2017 - 10.2017
- Provided quality customer service to each customer.
- Coached team on how to provide the best quality customer service.
- Key holder/ opened and closed store.
- Cash handling responsibility.
- Processed shipment.
- Responsible for sales floor recovery.
- Responsible for assigning tasks to employees.
- Operates POS system.
- Created employee schedule.
- Trained new employees.
Assistant Manager/ Cashier
Riverside
11.2016 - 03.2017
- Provided quality customer service to each customer.
- Key holder, opened and closed store daily.
- Cash handling.
- Responsible for sales floor recovery and appearance.
- Stocked the sales floor when needed.
- Placed and received merchandise orders.
- Assisted customers in purchases, returns and exchanges.
- Interviewed potential employees.
- Trained hired employees.
Sales Associate/ Cashier
Mardi Gras Masquerade
03.2016 - 11.2016
- Provided quality customer service to each customer.
- Key holder, opened and closed store daily.
- Cash handling.
- Responsible for opening and closing registers and completing paperwork.
- Placed and received merchandise orders.
- Responsible for changing sales floor displays.
- Assisted customers in purchases, returns and exchanges.
- Stocked and recovered sales floor.
Education
High School Diploma -
Bellingham High School
Bellingham, WA05-2013
Skills
- Office administration
- Customer service
- Organization and time management
- Documentation and recordkeeping
- Microsoft Office Suite
- Data entry
Timeline
Administrative Assistant
First Service Residential
03.2025 - Current
Utilities Operations Coordinator
Offerpad
06.2023 - 12.2024
Closing Coordinator
Offerpad
01.2022 - 05.2023
Customer Service Representative
GM Financial
09.2017 - 01.2022
Lead Cashier/Management
The Children's Place
05.2017 - 10.2017
Assistant Manager/ Cashier
Riverside
11.2016 - 03.2017
Sales Associate/ Cashier
Mardi Gras Masquerade
03.2016 - 11.2016
High School Diploma -
Bellingham High School