Summary
Overview
Work History
Education
Skills
Timeline
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Makayla Schultz

Tempe

Summary

Experienced with greeting and seating guests efficiently, managing reservations, and providing welcoming environment. Utilizes strong communication skills to ensure smooth interactions and guest satisfaction. Knowledge of handling guest inquiries and resolving issues promptly to maintain positive dining experience. Also experienced in healthcare as a CNA, committed to delivering compassionate care and supporting patient needs.

Overview

4
4
years of professional experience

Work History

CNA

Oakwood Village University Woods
06.2025 - Current
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Reduced patient stress levels through effective communication and active listening skills.


Food and Beverage Server

BeneBlends
06.2022 - 02.2023
  • Provided courteous, friendly service while multitasking in fast-paced environment.
  • Greeted guests warmly to foster welcoming environment.
  • Maintained a clean and organized dining area for an enjoyable guest experience.
  • Remained focused, calm and professional during peak rush hours.
  • Adhered to health and safety standards while handling food and beverages.
  • Successfully handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
  • Worked with POS system to place orders, manage payments, and handle complimentary items.

Restaurant Hostess

HI Point Steakhouse
04.2021 - 05.2022
  • Demonstrated strong multitasking skills.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Checked in with servers to confirm preparedness before seating customers.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Effectively communicated with kitchen staff and servers before and after seating customers.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

Education

Nursing

Arizona State University
Tempe, AZ
05-2028

Skills

  • Time management
  • Patient care
  • Vital signs monitoring
  • Compassion and empathy
  • Attention to detail
  • HIPAA compliance
  • Complex Problem-solving
  • Professional documentation
  • Multitasking and organization
  • Team collaboration
  • Active listening
  • Flexibility and adaptability
  • Conflict resolution
  • Customer service
  • Greeting guests
  • Scheduling
  • POS system operations
  • Server support
  • Dining room management
  • Efficient seating
  • Phone etiquette
  • Friendly demeanor
  • Strong multitasking
  • Active learning
  • Reservations coordination

Timeline

CNA

Oakwood Village University Woods
06.2025 - Current

Food and Beverage Server

BeneBlends
06.2022 - 02.2023

Restaurant Hostess

HI Point Steakhouse
04.2021 - 05.2022

Nursing

Arizona State University

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Makayla Schultz