Makayla "Missy" Neighbors
Tucson
Summary
Energetic and compassionate individual committed to providing high-quality patient care in ophthalmology settings. Possesses foundational understanding of ocular anatomy and medical terminology, along with skills in performing visual acuity tests and administering diagnostic equipment. Dedicated to improving patient outcomes through meticulous attention to detail and effective communication.
Overview
4
4
years of professional experience
Work History
Opthalmic Technician/Receptionist
Desert Eye Associates
12.2024 - 03.2025
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Performed preliminary testing such as auto-refraction, vision checks, IOP checks, applanation, dilation and refraction
- Performed ancillary testing (OCT MAC, Optic Nerve, Visual Field, and
- Ensured an excellent rapport with patients by making them feel safe and comfortable during exams
- Cleaned or sterilized ophthalmic or surgical instruments.
- Enhanced patient experience by providing clear instructions and guidance during various testing procedures.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Answered patient phone calls regarding questions about ocular issues, medications, and triages
Optometrist Technician
Eyeglass World
10.2020 - 03.2022
- Conducted regular equipment maintenance checks to optimize performance and prevent breakdowns during crucial testing procedures.
- Efficiently managed inventory of contact lenses and eyeglasses, ensuring ample stock levels to meet demand while reducing waste through proper storage techniques.
- Maintained a clean and sterile environment within the examination rooms, adhering to strict hygiene protocols for patient safety.
- Strengthened communication between optometrists and referring physicians by preparing detailed reports outlining patients'' diagnoses and recommended treatments.
- Educated patients on proper contact lens care, promoting healthy use habits that led to fewer complications or infections.
- Increased clinic efficiency by maintaining and calibrating optical instruments, ensuring accurate results during eye examinations.
- Provided compassionate support to anxious patients during testing procedures, creating a calm environment that facilitated precise results measurement.
- Improved patient satisfaction by efficiently conducting preliminary eye tests and gathering relevant medical history.
Education
High School -
Canyon Del Oro High School
Tucson, Arizona01.2020
High School - Clinical Psychology
Pima Community College
Tucson, AZ01.2020
Skills
- Maintain equipment
- Operate equipment
- American Sign Language
- Customer service
- Attention to detail
- Works Well Under Pressure
- Customer interaction
- Patient care
Timeline
Opthalmic Technician/Receptionist
Desert Eye Associates
12.2024 - 03.2025
Optometrist Technician
Eyeglass World
10.2020 - 03.2022
High School -
Canyon Del Oro High School
High School - Clinical Psychology
Pima Community College
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