Summary
Overview
Work History
Education
Skills
Timeline
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Makena Collins

Phoenix

Summary

Highly motivated and outgoing individual with a strong background in customer-facing roles and a passion for hospitality. Known for delivering exceptional service, maintaining a professional appearance, and creating a welcoming environment for guests. Quick learner with a positive attitude, excellent communication skills, and the ability to thrive in fast-paced nightlife settings. Eager to bring energy, reliability, and enthusiasm to a dynamic bottle service team.

Overview

5
5
years of professional experience

Work History

Server/Bartender

Fate Brewing Company
Phoenix
11.2023 - Current
  • Provided high-quality service to guests in a fast-paced bar and restaurant setting, balancing multiple tables and bar orders simultaneously
  • Prepared and served alcoholic and non-alcoholic beverages according to standard recipes and guest preferences
  • Maintained thorough knowledge of drink menu, ingredients, and specials to promote upselling and enhance guest satisfaction
  • Built positive relationships with patrons by offering friendly, attentive service and resolving concerns promptly
  • Handled cash, credit card transactions, and POS system accurately and efficiently
  • Ensured cleanliness and organization of bar, tables, and service areas to uphold health and safety standards
  • Responded efficiently to guest inquiries and complaints in a professional manner.

Barista

Black Rock Coffee Bar
Mesa
05.2022 - 10.2023
  • Prepared a wide range of espresso-based and specialty beverages with speed, accuracy, and attention to quality and presentation
  • Delivered friendly, personalized service to guests, creating a welcoming atmosphere and encouraging repeat business
  • Maintained expert knowledge of coffee blends, brewing methods, and seasonal menu items to assist customers with selections
  • Operated POS system for order entry and payment processing, ensuring accuracy and efficiency during high-volume hours
  • Kept workstations, brewing equipment, and dining areas clean and stocked in accordance with health and safety standards
  • Assisted with opening and closing duties, including inventory checks, restocking supplies, and end-of-day cash handling
  • Worked collaboratively with team members to ensure smooth operations and fast service during rush periods

Host

Arizona Wilderness Brewing Co DTPHX
Phoenix
03.2021 - 04.2022
  • Greeted guests warmly upon arrival and managed waitlists and reservations to ensure efficient seating flow in a high-traffic bar environment
  • Provided excellent customer service by maintaining a welcoming atmosphere and accommodating guest requests with professionalism
  • Coordinated with servers, bartenders, and management to optimize table turnover and guest experience during peak hours
  • Answered phone calls regarding reservations, event inquiries, and general information, maintaining a friendly and helpful tone
  • Maintained cleanliness and presentation of entryway, menus, and seating areas to uphold brand standards
  • Assisted in promoting bar specials and events to guests, contributing to increased foot traffic and sales

Sales Associate

Celebrity Tanning
Peoria
01.2021 - 11.2021
  • Greeted and assisted clients with selecting tanning packages, products, and services tailored to their skincare needs and goals
  • Educated customers on tanning safety, skin types, and proper use of tanning equipment and skincare products
  • Consistently met or exceeded monthly sales targets through product knowledge and personalized recommendations
  • Maintained a clean, sanitized, and organized salon environment in compliance with health and safety regulations
  • Handled POS transactions, memberships, and appointment scheduling accurately and efficiently
  • Built strong client relationships to encourage repeat business and membership renewals

Education

High School Diploma -

Desert Ridge High School
Mesa, AZ
05.2022

Cosmetology -

East Valley Institute of Technology
Mesa, AZ
05.2022

Skills

  • Upselling & suggestive selling
  • Building VIP guest relationship
  • Cocktail preparation & presentation
  • Strong interpersonal communication
  • ID checking & knowledge of alcohol laws
  • Outgoing & engaging personality

Timeline

Server/Bartender

Fate Brewing Company
11.2023 - Current

Barista

Black Rock Coffee Bar
05.2022 - 10.2023

Host

Arizona Wilderness Brewing Co DTPHX
03.2021 - 04.2022

Sales Associate

Celebrity Tanning
01.2021 - 11.2021

High School Diploma -

Desert Ridge High School

Cosmetology -

East Valley Institute of Technology

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Makena Collins