Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Makenzie Boyde

Flagstaff,AZ

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Front Desk Agent

EconoLodge
07.2024 - Current
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Collected room deposits, fees, and payments.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained clean and organized front desk areas to uphold polished company image.

Front Desk Agent

Club WYNDHAM
05.2023 - 06.2024
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Enforced policies and procedures to increase efficiency.
  • Developed and maintained positive relationships with guests for satisfaction.

Education

No Degree - Cyber Security

Northern Arizona University
Flagstaff, AZ
05-2025

Associate of Arts - Science

Victor Valley College
Victorville, CA
05-2020

High School Diploma -

South Tahoe High School
South Lake Tahoe, CA
02-2015

Skills

  • Credit and cash payments
  • Safety and security procedures
  • Business process analysis
  • Oral and written communications
  • Network performance monitoring
  • Administrative skills
  • Virtualization technologies
  • Network administration
  • Information security
  • Operation system software
  • Documentation
  • Data extraction

Certification

  • CompTIA Certification
  • Google Cybersecurity Professional Certification

Timeline

Front Desk Agent

EconoLodge
07.2024 - Current

Front Desk Agent

Club WYNDHAM
05.2023 - 06.2024

No Degree - Cyber Security

Northern Arizona University

Associate of Arts - Science

Victor Valley College

High School Diploma -

South Tahoe High School
Makenzie Boyde