Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Agent
EconoLodge
07.2024 - Current
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Collected room deposits, fees, and payments.
Oversaw fast-paced front desk operations and guests' needs at busy facility.
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Maintained clean and organized front desk areas to uphold polished company image.
Front Desk Agent
Club WYNDHAM
05.2023 - 06.2024
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Oversaw fast-paced front desk operations and guests' needs at busy facility.
Answered customer telephone calls promptly and appropriately handled needs.
Answered multi-line phone system and enthusiastically greeted callers.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Enforced policies and procedures to increase efficiency.
Developed and maintained positive relationships with guests for satisfaction.