Makenzie Svercl
Cottonwood,AZ
Summary
Extensive experience in leadership with a strong focus in customer satisfaction as well as servant leadership. Four years of hands-on lead experience overseeing daily operations, training new hires, maintaining company culture, and understanding the importance of and implementing food safety practices. Has a strong willingness to learn new skills and grow within the workplace.
Overview
5
5
years of professional experience
Work History
Barista Shift Lead
Dutch Bros
Cottonwood, AZ
12.2021 - Current
- Fulfilled orders in an accurate and timely manner, while maintaining compliance with health regulations
- Memorized a wide variety of menu items, and have the ability to implement them accurately and quickly on the floor
- Oversee cash transactions, as well as balancing cash drawers end-of-day, ordering change, and executing bank deposits
- As a shift leader, I would create a positive uplifting work atmosphere, while also ensuring a good work flow, especially during peak hours
- Assisted in training new hires on customer service expectations, and drink making practices
- Resolve customer complaints to help ensure they leave with a smile
Waitress
Bing's Burger Station
Cottonwood, AZ
07.2021 - 10.2021
- Maintained a welcoming environment for customers
- Executed secure cash transactions
- Exhibited multitasking while balancing taking orders, delivering food, and assisting with food preparations
- Fulfilled opening and closing responsibilities
Education
No Degree - General Studies
Yavapai College
Cottonwood, AZ2023
High School Diploma -
Mingus Union High School
Cottonwood, AZ05-2021
Skills
- Cash handling
- Barista training
- Food safety compliance
- Customer service
- Teamwork
- Problem-solving
- Multitasking
- Task delegation
- Flexibility
- Dependability
- Product knowledge
- Attention to detail
Timeline
Barista Shift Lead
Dutch Bros
12.2021 - Current
Waitress
Bing's Burger Station
07.2021 - 10.2021
No Degree - General Studies
Yavapai College
High School Diploma -
Mingus Union High School