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Experience: M-Bilingual HR Consultants Principal April 2021 to Present Minneapolis MN Leads investigation and resolution of employee issues and guides line managers on performance management and corrective action procedures. Assist managers and employees with logistics and systems in goal setting, performance appraisal actions, and talent acquisition. Advice and guidance to Managers on Employee Relations matters such as Disciplinaries, Grievances, Performance Improvement Processes, complaints, and handling all related cases. Created and updated employee handbooks, ensuring company policies were accurate and aligned with current employment trends and best practices. Advised client companies on federal and state legislation requirements, guaranteeing that solid management practices were in place, such as disciplinary actions, investigations, terminations, performance evaluations, workers’ compensation, healthcare reform, FMLA, FLSA, employee relations, and risk management Acted as outsourced HR Manager to various clients utilizing a consultancy model. Designed recruitment plans to assist clients in a growing business and bundled recruiting services with operational HR strategic consulting. Create job descriptions and evaluation forms, and processes. Provide education, training, and strategic solutions to improve the HR team’s interview techniques and performance evaluations. Advise and educate managers on organizational policy matters such as performance management, training, equal employment opportunity, and sexual harassment and recommend needed changes. Translate handbooks, policies, and all documents related to HR to Spanish. I use technical words that are clear and easy to understand for Hispanic employees.

Bilingual (Spanish-English) legal and administrative professional with experience as a criminal attorney, paralegal assistant, and customer service specialist. Skilled in legal coordination, client relations, and bilingual communication. Adept at working across diverse teams, managing legal documentation, and handling high-pressure environments. Committed to problem-solving, delivering client-focused support, and continuing growth within law or service-based roles in the U.S.

Dynamic professional with a strong background in customer service and problem-solving, honed at Olive Garden Restaurant. Proven ability to enhance team collaboration and prioritize tasks effectively. Skilled in criminal law research and case management, consistently delivering functional solutions that drive efficiency and improve client satisfaction.

Versatile and adaptable professional with experience in customer service and maintenance. Known for effective conflict resolution and attention to detail, contributing to successful project completions. Eager to support organizational goals through strong teamwork and critical thinking.

Malacai Valencia

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Bachelor of Arts - Criminal Justice

Associate of Arts - Criminal Justice

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Bachelor of Arts - Criminal Justice

Associate of Arts - Criminal Justice

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