Malachi Mitchell
Avondale
Summary
Dynamic and reliable professional with a proven track record at Greystar, excelling in customer service and technical troubleshooting. Demonstrated leadership and collaboration skills while fostering team success. Adept at quickly adapting to new challenges, ensuring high-quality results, and maintaining strong client relationships through attention to detail and professionalism.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Service Technician
Greystar
06.2021 - Current
- Provided exceptional customer service by clearly communicating timelines, expectations, and results throughout the entire service process.
- In charge of all Leonardo247 tasks including Annual Unit Inspections.
- Floated properties in 2022-2023 to help with inspections
- Troubleshooted problems regarding appliances, plumbing, electrical, HVAC etc. to thoroughly find the cause of the issue and implemented various ways to find a solution
- Developed strong relationships with clients due to consistent reliability, professionalism, and attention to detail during all interactions.
- Maintained accurate records of service calls.
Team Leader
Main Event
10.2021 - 06.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Assisted in recruitment to build team of top performers.
Staging Lead
Chewy Warehouse
06.2020 - 09.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
Education
High School Diploma -
Millennium High School
Litchfield Park, AZ05-2020
Skills
- Hardworking
- Reliable
- Leadership
- Skilled Collaborator
- Quickly adaptive to learning new things
- High Achiever
Certification
- HVAC - Universal
- Certified Pool & Spa Operator (CPO)
Timeline
Team Leader
Main Event
10.2021 - 06.2022
Lead Service Technician
Greystar
06.2021 - Current
Staging Lead
Chewy Warehouse
06.2020 - 09.2021
High School Diploma -
Millennium High School
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