Malaya Owsley
Sierra Vista
Summary
Dynamic and results-driven Shift Leader at Dutch Bros with a proven track record in team leadership and cash handling. Recognized for enhancing customer satisfaction through effective communication and problem-solving skills. Committed to maintaining safety protocols while fostering a positive work environment, ensuring operational excellence and team cohesion.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Phlebotomist position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Shift Leader
Dutch Bros
08.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Host & To-Go
Olive Garden
05.2022 - 05.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
- Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
Crew Member
Burger King
07.2020 - 07.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
Phlebotomy Technician - Pre Nursing
Cochise College
Sierra Vista, AZ05-2025
Allied Health - Pre-Nursing
Cochise College
Sierra Vista, AZ05-2024
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Flexible schedule
- Conflict resolution
- Safety processes and procedures
Timeline
Shift Leader
Dutch Bros
08.2022 - Current
Host & To-Go
Olive Garden
05.2022 - 05.2024
Crew Member
Burger King
07.2020 - 07.2022
Phlebotomy Technician - Pre Nursing
Cochise College
Allied Health - Pre-Nursing
Cochise College
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