Malcolm Kaplan

Excelled at at phone and internet sales. Consistent top performer handling 30-50 calls a day. Using active listening skills I excelled at discovering and understanding customer needs. Learning what was important to customers for their next car. And progressing customers to the appropriate next step which consisted of setting up test drives, running finance applications and processing paperwork to finalize the transaction. Assisted customers post sales for any issues that arose or follow up questions.

• Executed daily operations, ensuring adherence to quality standards and protocols.
• Collaborated with cross-functional teams to streamline processes and enhance productivity.
• Implemented best practices for client engagement, improving satisfaction levels significantly.
• Researched and resolved complex issues and appeals to facilitate prompt resolution.

• Communicated with drivers and transportation companies to understand their needs and provide the most efficient scheduling routes.
• Communicate regularly with driver and carriers regarding changes in routes or estimated delivery times.
• Investigate incidents involving damaged cargo or accidents involving company vehicles or personnel.
• Monitor driver performance to ensure compliance with safety regulations and company policies.
• Communicate with drivers and carriers regarding issues with transportation of loads.
• On an average day handle from 60 -100 calls to assist drivers/carriers with questions and clarifications about loads.

• In 2008 I started a business/sales consulting company. I did not go independent from another company I was working for. It was strictly an idea that manifested from some bad sales experiences. I had no customers when I started and I cold called business in various industries from home builders, automobile companies, housing rental communities to retail stores. I sold the services I was offering in helping to improve customer sales interactions and effectiveness. We focused on making sure that employees were adhering to company guidelines, following procedures and were using effective sales techniques by performing covert sales interactions. The business started local in the bay area and grew into covering the entire state of California. In 2008 I started the business with no customers. In 2022 when I sold the business it was a multi million dollar sales company with 3 full time employees and approximately 100 IC workers at a time that I recruited, trained and had doing work for me. My main focuses were to bring new clients in and recruiting IC workers throughout the state of California. On any given day I could have anywhere from 10 to over 100 IC workers on jobs throughout the state and I was involved with scheduling and coordination of the workers. I am familiar with quick books. I am proficient with all Microsoft products and Google products. I mainly used excel and Google sheets to track all ongoing assignments, clients. I've used CRM programs and I learn new programs quickly. I am efficient at performing administrative tasks. I thrive in time pressure/fast paced situations. I have strong skills at multi tasking. After the business was sold in Dec. 2022 I stayed on for 1 year for a transition period to December 2023.
• Strong at business development
• Strong at cold calling/sales
• Strong at maintaining customer relations and client management
• Strong at data analysis
• Strong at industry research
• Strong at internal management/work flow
• Thrives in high pressure situations

• I worked for myself at home trading stocks/options using technical analysis.

• I negotiated the lease, designed, built and managed day to day operations of an independent greeting card/novelty items store in the Newpark Mall in Newark, CA. I was responsible for all merchandising, purchasing decisions and day to day operations. I negotiated the sales of the store.