Malene Hernandez

• Formally trained new hires on menu items, computer systems, company standards, and customer service expectations.
• I am used to having to adjust to fast past environments during peak hours.
• Worked front counter, drive-thru, and kitchen positions while maintaining accuracy, cleanliness, and strong customer service.
• Promoted a positive customer experience as a Service Specialist by using Cane’s S.A.U.C.E. standard: Smile, Attentive, Unique, Courteous, and Enthusiastic.
• Handled customer orders, payments, prepared drinks, and ensured order accuracy with a positive attitude.
• Working in kitchen I prepared and assembled food items while following food safety and quality standards.

• Maintained cleanliness and organization of patio, dining room, and guest areas throughout each shift.

• Cleared, sanitized, and reset tables quickly to support a clean and welcoming dining experience.

• Assisted guests with questions, directions, and basic service needs in a friendly and professional manner.

• Restocked supplies, emptied trash, cleaned bathrooms, and kept work areas safe and presentable.

• Worked efficiently in a fast-paced restaurant environment while staying organized and completing tasks on time.