Malia Wolgamott

Scottsdale

Summary

Highly dedicated and customer service focused individual with proven abilities of leadership, problem solving, and organization. Tenacity to accomplish goals and maximize business results.

Overview

years of professional experience

Work History

Account Manager

SmartPractice

10.2023 - Current

Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain services
Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms
Addressed account and work order inquiries with accounting and the design team to maintain and enhance client satisfactio
Meet and exceeded quarterly sales targets by monitoring progress toward goals

Sales Associate

Glassybaby

05.2023 - 09.2024

Monitored sales floor and merchandise displays for Ensured impeccable condition of sales floor and merchandise displays, creating an inviting customer atmosphere
Achieved and exceed daily sales goals of $4,000+, driving revenue and team success
Initiated daily email communication with engaging product stories to foster customer connection
Complete inventory assessments three times a month for accurate stock management
Contributed significantly to team success by maintaining store appearance, using POS effectively, achieving sales targets, engaging customers through stories, and managing inventory effectively.

Office Manager

propVIVO

04.2022 - 05.2023

Oversee office inventory activities
Utilized client and staff feedback to maintain customer partnerships and increase revenue
Scheduling and tracking upcoming meetings and coordinating work activities for key stakeholders
Keeping records of customer interactions, and while provide feedback on the efficiency of the customer service process
Assist and manage with onboarding of new employees and training as required.

SPA CONCIERGE

PRO CLUB

08.2021 - 03.2022

Navigate client information system to accurately schedule appointments
Maintained front desk's concierge book to provide visitors with access to relevant local information
Answer up to 50 phone calls daily and encourage positive client experience consistently
Greet all clients with a warm and upbeat tone to nurture customer relationships.

Education

MERCER ISLAND HIGH SCHOOL

Scottsdale, AZ

Skills

Deposit Accounting
Customer Service
Property Management

Conflict Resolution
Sales

Timeline