Mallery Holbein
Peoria
Summary
Proven leader with extensive experience in staff management and customer service, notably at Papa Murphy's Take And Bake Pizza. Excelled in employee training and workplace safety, enhancing customer satisfaction and operational efficiency. Superior work ethic combined with resourceful and upbeat nature. Dedicated to supporting emotional, social and academic development of young children. Trained in developmental stages and knowledgeable about offering safe, nurturing environments to boost learning. Hardworking Full Service Shopper bringing expert shopping and time management abilities. Recognized for excellent service.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
Papa Murphy's Take And Bake Pizza
08.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
Preschool Teacher
Head Heart Hands
10.2021 - 06.2022
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
Shopper
Instacart
05.2020 - 09.2021
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Demonstrated speed and accuracy in order item selection.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Provided exceptional customer service through active listening, empathy, and timely problem resolution.
Shift Leader
Papa Murphy's Take And Bake Pizza
05.2018 - 07.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Maintained a clean and safe work environment through regular inspections and proactive maintenance efforts.
Education
Bachelor of Science - Psychology
Northern Arizona University
Flagstaff, AZ05.2023
High School Diploma -
Cactus High School
Glendale, AZ05.2019
Skills
- Employee Training
- Workplace Safety
- Cash handling expertise
- Customer Service
- Cooking/food handling
- Hospitality and service industry background
- Kitchen equipment operation and maintenance
- Food Handler Certification
- Early Childhood Education
- Classroom Management
References
Adam Shroyer (623) 523-7416
Tasha Jones (928) 221-1588
Dan Swille (931) 215-4064
Timeline
Shift Supervisor
Papa Murphy's Take And Bake Pizza
08.2023 - Current
Preschool Teacher
Head Heart Hands
10.2021 - 06.2022
Shopper
Instacart
05.2020 - 09.2021
Shift Leader
Papa Murphy's Take And Bake Pizza
05.2018 - 07.2019
Bachelor of Science - Psychology
Northern Arizona University
High School Diploma -
Cactus High School
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