- Cooking
- Baking
- Food Photography
- Crafting and DIY Projects
Mallory Gehl
Phoenix
Summary
Experienced with customer service, teamwork, and multitasking. Utilizes effective communication and problem-solving abilities to enhance guest experiences. Track record of maintaining clean and organized work environment.
Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Team Member
Naked Q
02.2022 - 06.2024
- Provided exceptional customer service during high-volume shifts to enhance guest satisfaction.
- Operated kitchen equipment safely and efficiently, adhering to food safety regulations.
- Collaborated with team members to streamline food preparation processes, reducing wait times.
- Monitored inventory levels and assisted with stock replenishment to maintain supply continuity.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring consistent financial integrity.
Shift Supervisor
Fired Pie
04.2019 - 02.2022
- Supervised daily food preparation and service operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff on food handling procedures and customer service standards.
- Enhanced customer satisfaction with timely and accurate food preparation, attentive service, and proactive problem resolution.
- Managed regular cleaning and sanitation to keep kitchen free of debris or build-up and minimize infection risks.
- Resolved customer satisfaction issues with food service to maintain establishment loyalty.
- Created an engaging workplace culture that valued teamwork, open communication channels, and shared responsibility for success within the organization.
Customer Service Representative
Freelife International
02.2016 - 12.2016
- Answer inbound call center calls while providing outstanding customer service
- Resolve problems with customer accounts and answer questions
- Data entry for customer account
- Confidently and professionally helping upset customers and leaving the call with a satisfied ending
Cashier/Customer Service/Food Preparation
Graz Kitchen Fresh
01.2015 - 08.2015
- Accepted payment from customers and made change as necessary
- Checked the quantity and quality of received products
- Cleaned and maintained the beverage area, display cases, equipment, and order transaction area
- Cleaned and prepared various foods for cooking or serving
Cashier/Customer Service
Taco Bell
02.2014 - 01.2015
- Up-sold additional menu items, beverages and desserts to increase restaurant profits
- Took necessary steps to meet customer needs and effectively resolve food or service issues
- Recorded customer orders and repeated them back in a clear, understandable manner.
- Correctly received orders, processed payments and responded appropriately to guest concerns
- Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
- Assisted co-workers
- Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers
- Cleaned and prepared various foods for cooking or serving
Crew Member
McDonalds
08.2013 - 02.2014
- Prepared items according to written or verbal orders, working on several different orders simultaneously
- Quickly unloaded product shipments and stocked freezers
- Worked well with teammates and openly invited coaching from the management team
- Followed all established restaurant practices and procedures
- Cleaned food preparation areas, cooking surfaces, and utensils
- Frequently washed and sanitized hands, food areas and food preparation tools
- Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction
- Accurately measured ingredients required for specific food items
- Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles
Education
High School Diploma -
Mountain Pointe High School
Phoenix, AZ01.2013
Skills
- Timely and dependable
- Strong organizational skills
- Active listening skills
- Energetic work attitude
- Adaptive team player
- Opening/closing procedures
- Exceptional customer service
Certification
Arizona Food Handlers Card
Interests
Timeline
Team Member
Naked Q
02.2022 - 06.2024
Shift Supervisor
Fired Pie
04.2019 - 02.2022
Customer Service Representative
Freelife International
02.2016 - 12.2016
Cashier/Customer Service/Food Preparation
Graz Kitchen Fresh
01.2015 - 08.2015
Cashier/Customer Service
Taco Bell
02.2014 - 01.2015
Crew Member
McDonalds
08.2013 - 02.2014
High School Diploma -
Mountain Pointe High School
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