Mammad Mammadov
Baku,Azerbaijan
Summary
Accomplished IT professional with expertise in troubleshooting and problem-solving, specialising in hardware and software management. Proficient in operating systems including Windows 10 and 11, with a strong background in formatting and troubleshooting Windows environments. Skilled in printers configuration, VMware workstation, and providing both onsite and remote technical support. Demonstrates comprehensive knowledge of LAN & WAN connectivity, network fundamentals, IP subnetting, and active directory management. Committed to leveraging technical skills to enhance organisational efficiency and support IT infrastructure development.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
Work history
VIRTUAL HELP DESK INTERN
IDTech Academy
01.2025 - 07.2025
- 120+ hours of hands-on experience in a simulated technical support environment;
- Recovered over 45 locked user accounts in an Active Directory environment (response time – 4 minutes);
- Checked Group Policy, detected and resolved conflicts;
- Diagnosed and resolved 20+ internet connectivity issues on the Cisco Packet Tracer platform;
- Identified and corrected router and DNS configuration errors;
- Documented technical incidents and prepared appropriate reports.
Education
Civil Engineer -
Azerbaijan University of Architecture and Construction
01.2018 - 01.2022
IT and Network Foundation - undefined
IDtech Academy
Skills
- Troubleshooting & Problem Solving
- Hardware and Software
- Operating Systems: Windows10,11
- Formatting and Troubleshooting of Windows
- Printers configuration and troubleshooting
- VMware workstation
- Onsite & Remote Technical Support
- LAN & WAN Connectivity & Maintenance
- Network fundamentals
- IP subnetting
- Active directory management
Languages
Azerbaijani
English
Turkish
Russian
Custom
Kamran Hasanov, IDTech Academy, +994 70 590 61 65, info@idtech.edu.az
Timeline
VIRTUAL HELP DESK INTERN
IDTech Academy
01.2025 - 07.2025
Civil Engineer -
Azerbaijan University of Architecture and Construction
01.2018 - 01.2022
IT and Network Foundation - undefined
IDtech Academy
Similar Profiles
Tiffini OportoTiffini Oporto
Student Advisor / Learning Network at Astravo Online Academy, Colorado Digital Academy, and Colorado Virtual AcademyStudent Advisor / Learning Network at Astravo Online Academy, Colorado Digital Academy, and Colorado Virtual Academy
Bryan DixonBryan Dixon
Executive Staff Member at LCD Academy - Learning, Caring, And Development AcademyExecutive Staff Member at LCD Academy - Learning, Caring, And Development Academy
Emmanuelle D. OliusEmmanuelle D. Olius
4th Grade Teacher/ Teacher Lead 2 at Leap Academy Charter Academy4th Grade Teacher/ Teacher Lead 2 at Leap Academy Charter Academy
Aynur MuradzadaAynur Muradzada
Leading Specialist-Contracts , Planning Department at "Azerbaijan Airlines" CJSC,National Aviation AcademyLeading Specialist-Contracts , Planning Department at "Azerbaijan Airlines" CJSC,National Aviation Academy
Khayala IsmayilovaKhayala Ismayilova
Teacher at Azerbaijan State Oil and Industry UniversityTeacher at Azerbaijan State Oil and Industry University