Mandy Begay

• Acted as first point of contact for clients with a positive first impression
• Greets and directs clients/ visitors in a professional and friendly manner in person and over the telephone
• Create client files and and complete documentation.
• Set up client AHCCCS eligibility/ payer Insurance
• Set appointments and assist in the process of intake referrals/ daily log reporting
• Documenting/ communicating various actions in a timely manner
• Inform clients about company programs and assist with the knowledge of the intake process
• Enhanced office productivity by handling high volume of callers, faxes, emails and messages.
• Collected, verified, recorded and processed client demographics, insurance payments and referral information.
• Answered phone calls and provided new clients with required paperwork to initiate service.
• Received, recorded and addressed incoming and outgoing communication via telephone and email.
• Completed administrative patient intakes with case histories, insurance information and mandated forms.
• Placed new supply orders, managed inventory and restocked clerical spaces.
• Assist with the 2Match program for the Accountable Health Community by completing client screenings to determine health related social needs for Medicare and Medicaid beneficiaries in Phoenix. Assisted with connecting high and low risked clients with their recommend community resources and completing follow ups and documentation in Healthify to meet the outcome of the 2Match project.

• Provided backup payroll, if needed
• Recruited and screened qualified potential employees
• Analyzed and modified compensation and benefits policies to establish competitive programs and comply with legal requirements
• Delivered friendly assistance with new hires throughout interviewing and hiring process
• Anaylized employment-related data and prepared required reports
• Developed or implemented recruiting strategies to meet current or anticipated staffing needs
• Informed job applicants of responsibilities, compensation, schedules and working condition
• Managing recruiting, interviewing and hiring employees
• Payroll management, coordinated employee benefits such as promoting and conducting open enrollment periods and other benefit options
• Direct and coordinate the administrative functions of the organization
• Overseeing staff
• Completed back ground checks and finger printed new employee's

• Tracked and recorded team expenses and reconciled accounts to maintain accurate, current and compliant financial records
• Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members
• Assisted senior recruiting staff with career fairs and recruiting events
• Screened applicant resumes and coordinated both phone and in-person interviews
• Oversaw automated tracking and documentation of data, client correspondence and office operations
• Performed various clerical duties such as; typing, filing, issuing receipts, answering phones, inventory control and billing procedures
• Maintained confidential employee records
• Typed reports and correspondence as needed
• Scheduling appointments and interviews
• Updating paperwork, maintaining documents and certification

• Helped with planning schedules and delegating assignments to meet coverage and service demands
• Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
• Reviewed performance data to monitor and measure productivity, goal progress and activity levels
• Rotated merchandise and displays to feature new products and promotions
• Planned team-building exercises to increase employee performance and job satisfaction
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
• Handled customer service by dealing with complaints, organizing stock and answering customer questions
• Answered questions about store policies and concerns to support positive customer experiences
• Maintained positive customer relationships by responding quickly to customer service inquiries
• Trained and managed associates in customer service and sales techniques
• Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies

· HEAplus assistor.

Welcomes, greets, and directs clients to appropriate services/parties. Assists with paperwork as needed.

. Works with individual Tribal Enrollment Offices with policies and request process requesting copies of Certificate of Indian Blood or Tribal ID Cards clients

· Contacts internal/external departments when needed for referral information, medical documentation and/or other assistance for clients.

· Receives and accurately distributes calls, faxes, emails and phone messages. Inform (verbal and written) the public on NAC programs, procedures, etc.

· Screens callers interested in substance use treatment.

· Completes intakes and creates client files, scans/uploads client information and schedules assessment appointments.

· Facilitates new clients being scheduled with Assessors for assessment as quickly as possible by locating available staff.

· Ensures that daily client appointments are accurately logged in the electronic health record.

· Puts intake and admit packets together for clients, keep necessary stock of packets, provide copies for staff as needed

· Monitors reception area and the waiting room for access to care intervention.

· Orders office supplies from various vendors

· Assists clients with AHCCCS application/reinstatement.

· Assists enrolled tribal member clients with obtaining copies of CIB or TID.

· Gathers prior authorization fax confirmations and uploads to client records.

· Captures prior authorizations received, uploads to the client records and forwards to intake team.

· Coordinates with external programs to ensure the fluidity of the same day admit process.

· Acts as a liaison for Admissions Coordinator and Intake Coordinator

· Screens referrals for necessary clinical information and schedules clients for assessments as quickly as possible

· Checks client eligibility regularly and submits for initial prior authorization for residential admissions requiring prior authorization.

· Notify clients and referral sources of all documents and needs for entering treatment.

· Assists with processing and tracking referrals from Detox Centers, SMI Clinics, Hospitals, and Tribal agencies.

· Assists with the daily processing and uploading of the Authorization to Disclose SUD Records to AHCCCS.