Mandy Burns
Mesa
Summary
Dedicated professional with strong interpersonal and problem-solving skills, experienced in enhancing customer satisfaction and team collaboration. Committed to fostering positive relationships and streamlining processes for improved efficiency.
Overview
2027
2027
years of professional experience
Work History
Stay at Home Parent
Self-employeed
South Dakota
03.2024 - Current
- Managed daily schedules, ensuring efficient time allocation for various activities.
- Developed and implemented educational activities to foster child development and learning.
- Organized household tasks, streamlining chores to enhance overall efficiency and productivity.
Bank Teller
Wells Fargo
Sturgis South Dakota
11.2021 - 03.2024
- Assisted customers with account inquiries, providing exceptional service to enhance satisfaction.
- Maintained cash drawer accuracy through regular audits and reconciliations.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
Server
Joseph Leach
Wall South Dakota
06.2020 - 09.2022
- Delivered exceptional customer service, ensuring a positive dining experience for all patrons.
- Managed multiple tables efficiently, prioritizing guest needs and maintaining high service standards.
- Trained and mentored new servers, fostering a collaborative team environment and enhancing service quality.
- Collaborated with kitchen staff to streamline order flow and improve food delivery times.
Barista
Ginny's Coffee Shop
Philip South Dakota
2016 - 2022
- Prepared high-quality coffee beverages following standardized recipes.
- Maintained cleanliness and organization of workstations and dining areas.
- Provided exceptional customer service, enhancing overall customer experience.
- Collaborated with team members to improve workflow during peak hours.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Esthetician
Self-employeed
The Skin Firm
2018 - 2021
- Provided personalized skincare consultations to assess client needs and recommend appropriate treatments.
- Performed a variety of esthetician services, including facials, waxing, and makeup application.
- Maintained cleanliness and organization of workspace to ensure a safe environment for clients.
- Developed customized treatment plans based on skin type and client preferences, enhancing satisfaction.
Cashier Team Lead
Badlands Trading Post
Cactus Flats South Dakota
2014 - 2018
- Partook in cash handling procedures to ensure accuracy and compliance with company policies.
- Trained and mentored new cashiers on customer service best practices and operational workflows.
- Resolved customer inquiries and complaints effectively, enhancing overall satisfaction and loyalty.
- Processed both cash and card purchases and returns.
Education
Esthetics License - Esthetics
Black Hills Beauty College
Rapid City, South Dakota 2018
Skills
- Friendly and respectful
- Teamwork
- Problem-solving
- Attention to detail
- Time management
- Cleaning and sanitizing
- Punctual and reliable
- Organizational skills
- Multitasking Abilities
- Relationship building
- Task prioritization
- Interpersonal skills
Timeline
Stay at Home Parent
Self-employeed
03.2024 - Current
Bank Teller
Wells Fargo
11.2021 - 03.2024
Server
Joseph Leach
06.2020 - 09.2022
Barista
Ginny's Coffee Shop
2016 - 2022
Esthetician
Self-employeed
2018 - 2021
Cashier Team Lead
Badlands Trading Post
2014 - 2018
Esthetics License - Esthetics
Black Hills Beauty College