Mandy Merkley
Phoenix
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Amazon Delivery Driver
On-Demand Logistics Service LLC
Phoenix
06.2025 - Current
- My responsibility is to delivery packages to customers.
- I am a reliable person that possesses excellent driving skills, a customer-oriented mindset, and a strong commitment to safety.
- I navigating through city streets, managing my delivery schedule effectively, and maintaining communication with the dispatch team.
Ticket Sales Representative
Arizona Diamondbacks
Phoenix
02.2019 - Current
- My responsibility for this position may vary depending on what management wants me to do.
- Ticket sales at the box office.
- Customer service on the phones as well as on the plaza.
- Ensuring customers can pull up their tickets or answer any question they may have.
Courtroom Assistant
Maricopa County
Phoenix
07.2018 - 06.2025
- Due to the rotation of Judges/Commissioners every 3 to 5 years my duties will change depending on case type, as of 2025, I have been in family court, Criminal court and Juvenile court both dependencies and delinquencies.
- Working with Microsoft Word/Excel/Outlook.
- Completing office work (files, filing documents and more).
- Provide assistance to the Judge in the courtroom (giving new dates, getting fingerprints and signatures from inmates/Juveniles).
- Data Entry.
- Providing proper paperwork to inmates, attorneys, or jurors.
- I assist communicate with litigants, attorneys, inmates, and victims and their families with providing information as needed, directing them to where they need to go.
- Directing jurors where they need to go, provide information, being the direct link between them and the attorneys, and Judge.
- Courtroom setup amongst other duties.
- Additional responsibilities requested by management.
CVS Cashier
CVS Health
Phoenix
07.2021 - 04.2025
- My responsibility for this position may vary depending on what management wants me to do.
- Pulling freight from overstock to fill the floor.
- Pulling freight of the line to fill the floor.
- Sorting and folding clothes to be put out of the floor.
- Helping customers from directing or to getting a product from the back room.
- Ring out customers at the register, if needed.
- Take returns back to the correct spot in the store.
- Additional responsibilities requested by management.
- Help customers with getting rang our.
General Merchandiser
Target
Phoenix
11.2020 - 04.2021
- My responsibility for this position may vary depending on what management wants me to do.
- Pulling freight from overstock to fill the floor.
- Pulling freight of the line to fill the floor.
- Sorting and folding clothes to be put out of the floor.
- Helping customers from directing or to getting a product from the back room.
- Ring out customers at the register, if needed.
- Take returns back to the correct spot in the store.
- Additional responsibilities requested by management.
- Left this job due to being in the last month of my pregnancy and having working 2 jobs.
Store Manager
O'Reilly Auto Parts
Phoenix
03.2010 - 07.2018
- My responsibilities varied with each position I held with this company.
- Starting with; Delivery driver which I delivered auto parts to other O'Reilly's in our district.
- Merchandising specialist which included counting inventory, setting up stores, and much more.
- Retail Sales Specialist which was in charge of the employees at the front counter as well as provide customers with whatever they needed.
- Assistant manager, I opened the store in place of the store Manager performing daily paperwork and managed around 1-15 people a day which I delegating other work to make sure the store was running properly.
- Store manage, I performed daily paperwork, helped customers, managed inventory, made the schedule, performed all the hiring procedures for my store, setting up commercial accounts, going and performing sales calls, as well as training and coach all employees in my store to help them succeed.
- Additional responsibilities requested by district management.
Personal Banker
Wells Fargo
Phoenix
01.2016 - 06.2016
- My responsibilities with this company were; Working with high valued customers providing customer service to help them with their accounts, from money transfers, travel plans added to the account, and more.
- Try and up sale a product based on the customers profile or needs. For example, if a customer travels a lot we can suggest a credit card that helps provide discounts or miles for their purchases.
Dairy Manager
Frys Marketplace
Phoenix
04.2007 - 10.2009
- Groceries customers didn't want.
- Bakery associate, I put out all the donuts and other pastries, help prep for the baker to cook the food, stock the bakery area, and write on cakes as requested by customers.
- Overnight grocery clerk, I stocked the floor with the overnight freight, as well front and facing the store.
- Stocking alcohol.
- Dairy manager. As the dairy manager I managed 3-5 people in their daily tasks, which included rotating merchandise and stocking the floor.
- I also was cross trained up front to work the register if they were short handed.
Education
Diploma - Medical Assisting
Arizona College
Glendale, AZ12.2012
High school diploma -
Greenway High School
Phoenix, AZ12.2007
Skills
- Retail Sales
- Banking
- Automotive Knowledge
- Phone communication
- Computer skills
- Microsoft Excel
- Phone etiquette
- Bookkeeping
- Delivery Driver Experience
- Phone customer support
- Typing 37wpm
- Inventory
- Time management
- Van driver
- Financial planning
- Customer service
- Sales Experience
- Planograms
- Tire Service
- Computer literacy
- Brake Repair
- Oil Change
- Payroll
- Microsoft Powerpoint
- Sales
- Management Experience
- Merchandising
- Automotive Repair
- Produce
- Objection handling (sales technique)
- Analysis skills
- Appointment scheduling
- Stocking
- Alignment
- Project management
- Freight Experience
- Microsoft Word
- Clear language communication
- Assistant Manager Experience
- Call center
Certification
Driver's License
Languages
English
Timeline
Amazon Delivery Driver
On-Demand Logistics Service LLC
06.2025 - Current
CVS Cashier
CVS Health
07.2021 - 04.2025
General Merchandiser
Target
11.2020 - 04.2021
Ticket Sales Representative
Arizona Diamondbacks
02.2019 - Current
Courtroom Assistant
Maricopa County
07.2018 - 06.2025
Personal Banker
Wells Fargo
01.2016 - 06.2016
Store Manager
O'Reilly Auto Parts
03.2010 - 07.2018
Dairy Manager
Frys Marketplace
04.2007 - 10.2009
Diploma - Medical Assisting
Arizona College
High school diploma -
Greenway High School
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