MANISH KUMAR
Director of Rooms
Abu Dhabi
Summary
Highly motivated and results-driven hospitality professional with over 19 years of experience in luxury hotel operations across India and international markets. Known for a hands-on leadership style, I thrive in dynamic environments and bring a deep commitment to enhancing guest experiences, maximizing revenue, and elevating brand presence within target markets. Passionate about continuous growth, I aspire to take on larger responsibilities within the industry while fostering high-performing teams, delivering service excellence, and driving innovation in guest engagement. Proven ability to blend operational efficiency with a keen eye for product presentation, ensuring value for money and consistent guest satisfaction.
Overview
18
18
years of professional experience
2
2
Languages
Work History
Director of Rooms
Qasr Al Sarab By Anantara
07.2024 - Current
- Leading the Rooms Division at one of the most iconic desert resorts in the world, ensuring excellence in guest service and operational efficiency.
- Successfully implemented a Butler Service Concept for the Villa section, enhancing personalized service and guest satisfaction.
- Improved Net Promoter Score (NPS) compared to the previous year through enhanced guest engagement strategies.
- Focused on building a culture of proactive guest engagement by empowering the team and refining the guest journey.
- Rolled out training and development programs for team members, elevating service standards across all touchpoints.
- Collaborated with other departments to foster seamless interdepartmental coordination and drive guest-centric innovation.
Director of Rooms
Intercontinental Hotels Group
09.2023 - 06.2024
- Overseeing the daily operations of the Rooms Division and the entire resort in the absence of the General Manager and Resort Manager, with a focus on maximizing revenue and enhancing guest satisfaction
- Leading team training and development, achieving high performance standards and exceeding goals
- Implementing cost-control measures, improving efficiency and profitability in room operations
- Implemented a fresh sleep experience influenced by the five senses
- Implemented STAYTUS, a new service information and communication channel for guests, facilitating seamless communication and access to relevant information throughout the guest stay
- Implemented sustainable practices including paperless check-in/out and eco-friendly decorations for special occasions, promoting environmental responsibility and guest engagement.
Director of Rooms
Six Senses Zighy Bay
11.2021 - 08.2023
- Supervised daily operations of the rooms division to enhance revenue and guest satisfaction
- Lead team training and development to achieve high-performance standards and surpass goals
- Introduced a new arrival ritual for all guests, including repeat guests
- Launched innovative experiences in the recreation area using local resources
- Implemented paperless check-in and check-out operations for sustainability
- Achieved 100% plastic-free guest villas by replacing amenities with thoughtful alternatives
- Established innovative decor using recycled materials, especially during festive periods
Executive Assistant Manager
Alila Fort Bishangarh
02.2018 - 03.2021
- Managed operations and guest experiences at a 230-year-old warrior fort converted into a resort
- Established a wide range of local experiences for guests to immerse themselves in the local culture
- Successfully orchestrated destination weddings with large group buyouts
- Designed unique dining experiences that highlight local cuisine and culture
- Took the lead in managing the leadership team in the absence of the General Manager
Executive Assistant Manager
Alila Jabal Akhdar
02.2015 - 02.2018
- Managed guest experience and room division operations, ensuring seamless guest satisfaction
- Conducted training and development programs for the team in mountainous areas, focusing on CSR activities
- Developed extensive guest experiences using local resources, showcasing sustainability and culture
- Managed decision-making processes related to profit and loss
- Implemented cost-saving measures and sustainable practices to enhance operational efficiency
Assistant Front Office Manager
Huvafen Fushi
07.2013 - 08.2014
- Oversee daily operations of the front office department
- Manage and train front office staff, including receptionists and concierge
- Ensure efficient check-in and check-out procedures for guests
- Handle guest inquiries, requests, and complaints promptly and professionally
- Coordinate with other departments to ensure smooth guest experiences
- Monitor room availability and oversee reservations
- Maintain accurate records and reports related to front office operations
- Implement and enforce hotel policies and procedures
- Assist in developing and implementing strategies to improve guest satisfaction and hotel profitability
- Act as a liaison between guests and management
- Handle administrative tasks as assigned by the Front Office Manager
Assistant Manager Front Office
The Leela Palace, Udaipur
04.2011 - 06.2013
- Oversee daily operations of the front office department
- Manage and train front office staff, including receptionists and concierge
- Ensure efficient check-in and check-out procedures for guests
- Handle guest inquiries, requests, and complaints promptly and professionally
- Coordinate with other departments to ensure smooth guest experiences
- Monitor room availability and oversee reservations
- Maintain accurate records and reports related to front office operations
Management Trainee - Operations
The Leela
10.2009 - 03.2011
Butler to Sr. Head Butler
The Leela Goa
11.2006 - 10.2009
Education
3 Years Diploma -
NSHM Academy
Durgapur 04.2001 -
Skills
Resort/Hotel Operation Management
Personal Information
Nationality: Indian
Timeline
Director of Rooms
Qasr Al Sarab By Anantara
07.2024 - Current
Director of Rooms
Intercontinental Hotels Group
09.2023 - 06.2024
Director of Rooms
Six Senses Zighy Bay
11.2021 - 08.2023
Executive Assistant Manager
Alila Fort Bishangarh
02.2018 - 03.2021
Executive Assistant Manager
Alila Jabal Akhdar
02.2015 - 02.2018
Assistant Front Office Manager
Huvafen Fushi
07.2013 - 08.2014
Assistant Manager Front Office
The Leela Palace, Udaipur
04.2011 - 06.2013
Management Trainee - Operations
The Leela
10.2009 - 03.2011
Butler to Sr. Head Butler
The Leela Goa
11.2006 - 10.2009
3 Years Diploma -
NSHM Academy
04.2001 -
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