Manuel Lujan

Medical Transportation Dispatch Manager

Safeway Transportation LLC - Casa Grande, AZ

Self motivation and focused individual.

Coordinated and dispatched a fleet of 6 vehicles to ensure timely delivery of goods and services.

Managed daily schedules, assigning drivers to specific routes based on customer demands and driver availability.

Monitored GPS tracking systems to track the location of vehicles in real-time and make necessary adjustments to optimize efficiency.

Maintained constant communication with drivers via radio or phone to provide updates on traffic conditions, route changes, or customer requests.

Responded promptly to customer inquiries, resolving issues or concerns related to deliveries or pick-ups.

Utilized computer software systems to input data regarding orders, deliveries, and driver logs for record-keeping purposes.

Implemented safety protocols and procedures for drivers, ensuring compliance with local traffic laws and company regulations.

Coordinated emergency response efforts in case of accidents or breakdowns by contacting appropriate authorities or arranging alternative transportation solutions.

Optimized routing strategies by analyzing traffic patterns, road closures, weather conditions, and other factors that may impact delivery times.

Tracked fuel consumption for each vehicle in the fleet and implemented measures to reduce fuel costs through efficient route planning.

Conducted regular performance evaluations of drivers based on key metrics such as on-time delivery rates, customer satisfaction scores, and adherence to company policies.

Developed strong relationships with customers by providing exceptional service experiences during interactions over the phone or email.

Assisted in training new dispatchers on standard operating procedures (SOPs) for effective coordination of logistics operations.

Collaborated with maintenance team members to schedule routine vehicle inspections and repairs as needed.

Implemented a digital communication system between dispatchers and drivers resulting in improved efficiency.

Ensured compliance with Department of Transportation (DOT) regulations and maintained accurate records for audits.