Manuel Ochoa
Tempe
Summary
Dedicated and adaptable professional with a proactive attitude, and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
Work History
Auto Parts Sales/Delivery
AutoZone
Tempe
2021.12 - 2025.07
- Assisted customers in selecting automotive parts and accessories.
- Maintained store inventory by restocking shelves and organizing displays.
- Operated point-of-sale system for processing transactions and returns.
- Handled customer complaints in a professional manner.
- Completed transactions in an efficient manner while providing excellent customer service.
ATM Debit/Credit Card Fraud and Claims
Bank of America
Phoenix
2022.01 - 2024.04
- Responded quickly to customer inquiries about possible fraudulent activity on their accounts.
- Communicated effectively with customers regarding suspected fraudulent activities or suspicious behavior.
- Served as primary contact for fraud claim inquiries.
- Reviewed and verified customer documentation to prevent identity theft and account takeover attempts.
Warehouse Fulfillment Associate
Amazon
Phoenix
2021.06 - 2021.11
- Sorted and organized inventory for accurate storage and retrieval.
- Followed safety protocols to create a secure working environment.
- Packaged products securely for shipment to ensure safe delivery.
- Utilized inventory management systems to track stock levels accurately.
- Processed returns from customers promptly according to company guidelines.
Sr. Fraud Detection Analyst
Bank of America
Phoenix
2011.10 - 2020.08
- Analyzed transaction patterns to identify potential fraudulent activities.
- Collaborated with teams to develop fraud detection strategies and protocols.
- Utilized fraud detection systems to review suspicious account activity.
- Investigated customer complaints and identified root cause of the issue.
- Managed customer escalations, ensuring timely resolutions.
- Performed emerging risk, and high-dollar money movement account reviews.
Education
Associate of Arts - Graphic Design
Collins College
Tempe, AZ 2001.01 - 2003.04
Skills
- Customer excellence
- Conflict resolution
- Call handling
- Risk assessment
- Claims processing
- Communication proficiency
- Solution-oriented mindset
- Decisive action taking
- Analytical reasoning
- Ability to multitask
- Order fulfillment
- Shipping and receiving
- Cycle count
- Forklift
- Pallet jack
- Pallet building
References
References available upon request.
Timeline
ATM Debit/Credit Card Fraud and Claims
Bank of America
2022.01 - 2024.04
Auto Parts Sales/Delivery
AutoZone
2021.12 - 2025.07
Warehouse Fulfillment Associate
Amazon
2021.06 - 2021.11
Sr. Fraud Detection Analyst
Bank of America
2011.10 - 2020.08
Associate of Arts - Graphic Design
Collins College
2001.01 - 2003.04