Summary
Overview
Work History
Education
Skills
Timeline
Generic

Manuela Prado

Tempe

Summary

Dependable and hard-working

Great conflict management abilities

Excellent time-management

Organized and independent learner

Customer service-oriented

Bilingual (English / Spanish)

Overview

18
18
years of professional experience

Work History

Job Coach

Scottsdale Training & Rehab Services
12.2018 - Current
  • Guided individuals in developing job readiness skills and enhancing employability.
  • Facilitated personalized training sessions to improve clients' vocational skills and confidence.
  • Collaborated with employers to identify suitable job placements for clients based on strengths.
  • Monitored client progress, providing ongoing feedback to support skill development and goal attainment.
  • Designed and implemented workshops focused on resume writing, interview techniques, and workplace etiquette.
  • Conducted assessments to evaluate client needs and tailor coaching strategies effectively.
  • Cultivated strong relationships with community organizations and resources to provide additional support services for clients when needed.
  • Developed and maintained relationships with community resources to support job coaching.
  • Offered ongoing support to clients throughout their job search process, leading to increased levels of motivation and selfconfidence.
  • Monitored and tracked client progress through consistent follow-up sessions, adjusting strategies as needed to ensure continued success in achieving employment goals.
  • Established a supportive environment for clients, conducting regular check-ins to address any concerns or obstacles during the job search process.
  • Provided ongoing guidance and support to clients throughout job search and onboarding process.
  • Conducted mock interviews to help clients prepare for interviews with potential employers.
  • Assisted clients in overcoming barriers to employment by addressing issues such as lack of experience or gaps in work history through effective strategizing.
  • Conducted thorough assessments of client strengths, weaknesses, interests, and values to determine appropriate career paths and goals effectively.
  • Collaborated with local employers to identify job opportunities for clients.
  • Counseled clients one-on-one regarding current situation, desires, aptitudes, education, and employment history.
  • Implemented practical goal-setting techniques with clients to keep them focused on achieving desired outcomes during their job search process.
  • Developed and implemented job coaching plans for clients with diverse career goals.
  • Kept detailed records of individual histories, scores, and documents.
  • Empowered entry-level job seekers by developing essential soft skills such as teamwork, problem-solving, time management, and adaptability through targeted coaching sessions.
  • Created and managed job search strategies for clients to improve job search success.
  • Guided clients through career transitions by identifying transferable skills and aligning them with new opportunities.
  • Coached clients on resume and cover letter development to enhance opportunities.
  • Encouraged clients to explore new career paths, leading to successful career transitions for many.

Assistant Instructor

Opportunity Tree
05.2016 - 12.2018

Collaborated with multidisciplinary teams to create inclusive classroom environments.

  • Evaluated members progress through assessments, adjusting teaching methods accordingly.
  • Coordinated extracurricular activities promoting social skills and peer interaction among students.
  • Led workshops for staff development focused on best practices in special education instruction.
  • Developed individualized lesson plans to accommodate diverse learning needs of members.
  • Provided support during classes, group lessons, and classroom activities.
  • Participated in professional development opportunities, staying up-to-date on current educational trends and best practices.
  • Promoted a positive learning atmosphere by modeling enthusiasm for subjects taught and encouraging memebers'' curiosity.
  • Developed strong relationships with parents through open communication channels, supporting student growth beyond the school day.
  • Assisted members in developing critical thinking skills through problem-solving exercises and group projects.
  • Kept classrooms clean, neat, and properly sanitized for members health and classroom efficiency.
  • Mentored new Instructors on effective instructional strategies, improving overall department performance.

Support Partner

A New Leaf/La Mesita Family Shelter
10.2014 - 01.2015
  • Facilitated access to essential resources for families in crisis.
  • Coordinated support services with community organizations to enhance client outcomes.
  • Developed and implemented individualized service plans for diverse family needs.
  • Mentored new staff on best practices for client engagement and resource navigation.
  • Advocated for clients' rights, ensuring equitable access to shelter programs and services.
  • Trained team members on effective communication strategies for sensitive situations.
  • Contributed to a positive work culture through effective collaboration, open communication, and constructive feedback sharing among team members.
  • Developed strong relationships with clients, leading to increased trust and confidence in our services.
  • Documented data and completed accurate updates to case records.
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
  • Maintained detailed case histories, metrics and reports to meet strict standards.
  • Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
  • Facilitated groups to address specific needs such as grief and loss, anger management and social skills.

Production Staff

Healthy Solutions
06.2012 - 03.2013
  • Operated production machinery to ensure efficient workflow and product quality.
  • Conducted routine inspections for compliance with safety standards and quality control measures.
  • Optimized equipment performance through routine maintenance checks, troubleshooting issues, and coordinating repairs as needed.
  • Coordinated with supervisors to address any challenges or concerns related to the production process promptly and effectively.
  • Completed daily production targets by diligently performing assigned tasks while minimizing errors or defects in output.
  • Supported inventory management efforts through accurate record-keeping and timely communication of supply needs.
  • Enforced company policies and procedures within the workplace, maintaining a professional atmosphere conducive to productivity.
  • Maintained a safe work environment by adhering to safety protocols and properly using personal protective equipment.
  • Assisted in meeting production deadlines by working closely with team members to complete tasks efficiently and accurately.
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Resolved issues quickly to maintain productivity goals.
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Organized work to meet demanding production goals.
  • Volunteered for additional assignments during peak work periods to keep tasks on schedule.
  • Maintained organized work area by cleaning and removing hazards.
  • Made sure that products were produced on time and are of good quality.
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Inspected products and machines to maintain quality and efficiency.
  • Trained new production staff members on safe and efficient production procedures and proper machine operations.

Receptionist

Nationwide Vision
12.2010 - 06.2011
  • Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
  • Maintained accurate patient records and managed confidential information with attention to detail.
  • Facilitated effective communication between patients and healthcare providers, enhancing service quality.
  • Coordinated with insurance companies to verify coverage and process claims efficiently.
  • Assisted in training new reception staff, promoting adherence to operational procedures and best practices.
  • Streamlined appointment scheduling processes, improving overall office workflow and patient satisfaction.
  • Implemented filing system improvements, resulting in enhanced retrieval time for patient documents.
  • Led initiatives to reduce wait times by optimizing front desk protocols and resource allocation.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Maintained visitor log for entering and leaving facility for security purposes.

Production Staff

Sunshine Manufacturing
11.2008 - 03.2009
  • Assisted in training new staff on operational procedures and safety protocols.
  • Promoted teamwork among staff members by fostering open communication channels and actively collaborating on problem-solving efforts.
  • Increased overall product quality with regular inspections and strict adherence to quality control guidelines.
  • Collaborated with team members to streamline production processes and reduce downtime.
  • Maintained accurate records of inventory levels and production output for reporting purposes.
  • Implemented best practices to enhance efficiency in assembly line operations.
  • Troubleshot equipment issues promptly to minimize disruption in production schedules.
  • Supported cross-functional teams during peak production periods to meet demand deadlines.
  • Achieved consistent on-time delivery of products by ensuring proper scheduling, planning, and prioritization of tasks.
  • Upheld high cleanliness standards within the workspace by routinely organizing materials and cleaning up after shifts were completed.
  • Reduced waste in the production process through effective material management and organization.
  • Collaborated with cross-functional teams to achieve optimal workflow, resulting in improved productivity levels.
  • Demonstrated adaptability by quickly learning new processes and operating various machinery as needed to meet production demands.

Staff

City of Phoenix Parks and Recreation
10.2007 - 11.2008
  • Monitored student progress, providing feedback and support in academic and social skills development.
  • Organized educational materials, ensuring resources were readily available for instructional activities.
  • Assisted in maintaining a positive classroom environment that fostered respect and cooperation among students.
  • Served as a positive role model for students by demonstrating professionalism, respectfulness, and an unwavering commitment to education excellence.
  • Enhanced students'' critical thinking skills through problem-solving activities and group collaboration exercises.
  • Supported the lead Instructor in developing curriculum materials, ensuring alignment with state standards and educational objectives.
  • Trained new employees on company policies and procedures, contributing to a cohesive team atmosphere and improved overall performance.
  • Supervised daily operations of recreational facilities, ensuring compliance with safety regulations.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Assisted with onboarding new staff members, providing orientation and support.
  • Established and maintained strong relationships with colleagues through regular meetings and communication.
  • Led volunteer initiatives that promoted environmental stewardship and community involvement in local parks.
  • Supported classroom management by assisting in daily lesson preparations and student activities.

Education

AAS - Criminal Justice

Everest College
Phoenix, Arizona
01.2014

Skills

  • Service plans
  • Job search strategies
  • Data gathering
  • Progress monitoring
  • Skill building
  • Attention to detail
  • Special needs clientele
  • Job search training
  • Career guidance
  • Decision-making support

Timeline

Job Coach

Scottsdale Training & Rehab Services
12.2018 - Current

Assistant Instructor

Opportunity Tree
05.2016 - 12.2018

Support Partner

A New Leaf/La Mesita Family Shelter
10.2014 - 01.2015

Production Staff

Healthy Solutions
06.2012 - 03.2013

Receptionist

Nationwide Vision
12.2010 - 06.2011

Production Staff

Sunshine Manufacturing
11.2008 - 03.2009

Staff

City of Phoenix Parks and Recreation
10.2007 - 11.2008

AAS - Criminal Justice

Everest College
Manuela Prado