Maranda Ford

• Claims Management:

Responsible for submitting insurance claims with accurate attachments and following up on outstanding claims.

• Prior Authorization:

Initiated prior authorization requests to insurance companies and provided follow-up support to facilitate patient treatment scheduling.

• Insurance Verification:

Verified patients' insurance coverage prior to dental appointments to ensure accurate billing.
Provided comprehensive breakdowns of insurance coverage to assist in developing accurate treatment plans.

• Dental Treatment Coordination:

Efficiently entered treatment plans and scheduled patients for necessary procedures.
Explained treatment plans to patients, ensuring they understood their options and insurance coverage.
Followed up on referral reports to maintain continuity of care.

• Payment Processing:

Accurately processed insurance checks and EFT payments, maintaining a minimum 98% collection rate. Handled patient refunds and conducted audits of patient accounts to ensure accuracy.
Ran monthly statements and issued individual statements upon receipt of insurance payments to prompt patient payments. Prepared and submitted appeals to overturn insurance denials, advocating for patient coverage.

• Collaboration and Training:

Collaborated effectively with team members to enhance overall office performance.
Trained new and existing employees on office procedures, software systems, and best practices for patient interactions, fostering a supportive learning environment.

• Technology Proficiency:

Operated and adapted to new office technologies as they were developed and implemented. Worked with various software systems, including Eaglesoft, Vyne, Sunbit, Clearent, Care Credit, Taskforce, NexHealth, and Weave.

• Verified patients’ insurance and billing
• Entered treatment plans, posted payments, and submitted pre-authorizations
• Accurately kept patient records up to date
• Managed outstanding insurance claims
• Entered insurance check and EFT payments
• Created and sent NEA’s with insurance claims
• Created appointments for emergencies and new patients according to scheduling guidelines
• Worked with Eaglesoft.

• Verified patients’ insurance and billing
• Entered treatment plans, posted payments, and submitted pre-authorizations
• Accurately kept patient records up to date
• Managed Doctors’ schedules by confirming patient appointments
• Created appointments for emergencies and new patients according to scheduling guidelines
• Helped with switching all patient information from Dentrix to SoftDent
• Assisted treatment coordinator in explaining treatment plans when necessary.

• Experienced in dental procedures for oral examination and routine restoration
• Impressed and made models of teeth, polished models of plastic and plaster impressions
• Sterilized instruments using autoclaves to maintain accepted standards
• Took digital FMX x-rays
• Kept track of and ordered inventory
• Effectively communicated with patients
• Assisted doctor with Cerec crown cases.

• Managed crew and kept them on task during work day
• Counted and ordered inventory
• Handled customer complaints and took large orders from customers.

• Oversaw hiring and termination of employees
• Coordinated employee schedule
• Coordinated inventory management for several stores and handled food ordering
• Assisted in both front-of-house and back-of-house operations
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
• Established performance goals for employees and provided feedback on methods for reaching those milestones.